Business Operations Specialist (Customer Success - Philippines)

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Staffing, Biotechnology, MarketplaceIndustries

Requirements

Candidates should have over 1 year of professional experience in customer success, business support, or a similar role within a fast-growing company. They must possess proven ability to manage multiple priorities, strong organizational skills, attention to detail, and a proactive approach to problem-solving with an ownership mentality. Exceptional verbal and written communication skills are essential, along with adaptability in a fast-paced, ambiguous environment.

Responsibilities

The Business Support Specialist will deliver rapid and responsive assistance to businesses experiencing time-sensitive workforce issues, ensuring a seamless and high-touch experience. They will monitor daily activities for smooth scheduling and shift management, proactively resolving issues as they arise. This role involves acting as a trusted point of contact for businesses, providing solutions that align with their needs, and collaborating with internal teams to improve workflows and develop standard operating procedures. Responsibilities include resolving standard customer requests, leveraging internal systems to monitor requests and troubleshoot issues, and supporting businesses in navigating the Traba platform. The specialist will also work rotating shifts, including early mornings, late nights, weekends, and holidays, to ensure consistent support coverage.

Skills

Customer Support

Workforce Management

Operations

Process Improvement

Problem-Solving

Troubleshooting

Workflow Optimization

Standard Operating Procedures

Traba

Connects businesses with flexible labor solutions

About Traba

Traba connects local light industrial workers with businesses that need flexible labor solutions. The company serves clients like warehouses and event organizers by providing general labor roles such as lumpers, picker packers, and warehouse associates. Traba's digital platform allows businesses to request workers for specific shifts, ensuring they receive the right number of vetted and insured workers to meet their needs. Workers can choose flexible shifts that fit their schedules, enabling them to increase their income based on the number of shifts they take. Traba differentiates itself by offering a seamless process for shift requests and a focus on worker vetting. The company's goal is to provide efficient staffing solutions that adapt to the varying demands of businesses.

New York City, New YorkHeadquarters

2021Year Founded

$44.4MTotal Funding

SERIES_BCompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees

Benefits

Competitive salary & compensation

Equity

In-person office

Health, dental, & vision

Breakfast, lunch, dinner & snacks

Leadership development

Ongoing learning opportunities

Fitness credit

Risks

Increased competition from Instawork and Bluecrew in light industrial staffing.

Regulatory scrutiny over gig economy practices could impact Traba's operations.

Technological disruptions may reduce demand for human labor in warehouses.

Differentiation

Traba connects businesses with vetted, reliable workers for specific shifts.

The platform offers seamless shift requests and worker vetting for operational efficiency.

Traba focuses on light industrial roles, including warehouse and event staffing.

Upsides

Traba raised $22M, indicating strong investor confidence and growth potential.

Increased demand for flexible labor solutions post-pandemic boosts Traba's market relevance.

Digital transformation in staffing aligns with Traba's platform-based business model.

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