Business Operation Analyst I

Employment Type: Full-time

Company Overview

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Our FinOps team in Mexico is seeking a Business Operation Analyst I to work cross-functionally across multiple divisions within BC in support of our merchants during various stages of their life cycle with us.

What You’ll Do

• Conduct business analyses to ensure Company & Financial Operations practices are consistent with the stated business model, mission, and standards, and that they are compliant with all applicable regulations.
• Collaborate to build cost-effective processes and policies that enable efficiency and effectiveness and will help attract new customers where opportunities for improvement exist.
• Verify that results improve when processes and policies are updated; where necessary, write updated process documentation, conduct training, and prepare automated reports showing the output of the updated process.
• Identify, recommend, implement, and test changes that will allow for scalable growth where mature processes do not exist.
• Conduct research and analyze workflow processes to improve business procedures within Finance Operations, with an eye toward detecting and/or preventing potential failures, removing inefficiencies, and eliminating waste.
• Participate in cross-functional reviews of existing business processes and policies within the broader Company.
• Monitor practices to ensure they support improved productivity and revenue generation.
• Meet established metrics for response time and accuracy.
• Work with and monitor a broad spectrum of merchant activities, analyzing data and flexing your business acumen to identify opportunities for improved/increased revenue opportunities for BigCommerce.
• Work with merchants experiencing near-term delinquent Accounts Receivable issues to build payment solutions beneficial to both them and BC.
• Exercise your own judgment during regular interactions with merchants to proactively identify contract upgrade opportunities and pass lead recommendations to Sales partners.
• Leverage activity data to identify high-growth customers and share leads with Sales partners as part of ongoing monitoring of merchant activity.

Billing Execution

• Execute on billing new and existing accounts, to include:
  • Review and execute SFDC cases for internal and external stakeholders.
  • Analyze billing procedures and identify opportunities for improvement.
  • Provide outstanding Billing execution to our internal and external customers.
  • Respond to billing case requests while proactively keeping all stakeholders updated on the status of the issue.
  • Work cross-functionally with Managed Account teams and Client Services, as well as other organizations towards timely and correct billing standards.
  • Engage in sometimes difficult conversations while maintaining an always-professional and customer-first attitude.

Collections Execution

• Execute on collection on existing accounts, to include:
  • Primary responsibilities are to manage enterprise and partner collections for a set of accounts based on a collections strategy.
  • Investigate and analyze credit actions to assist with resolving outstanding items in a timely fashion.
  • Facilitate projects and work with external and internal stakeholders.
  • Research and analyze... (Note: The provided text was cut off here.)

Requirements

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Application Instructions

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