Billing Specialist

Employment Type: Part-Time

Location Type: Remote

Salary: Not Specified

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

What You’ll Do

The Billing Specialist is an integral part of protecting the company’s revenue while compassionately serving our customers. In this role, you will assist the accounts receivable functions of our small to mid-size customer base.

You will be responsible for:

• Coordinating cross-departmentally to ensure accuracy of customer invoicing
• Supporting in clearing incoming customer and internal requests through the Billing Operations ticketing system to resolve billing-related issues
• Adjusting customer accounts for changes in subscription plans or added services requested
• Supporting maintenance of customer collection ledgers and following up with delinquent customers respectfully conveying the need for maintaining current account balances
• Maintaining meticulous notes regarding customer interactions for cross-departmental visibility
• Continually improving upon processes

What You’ll Bring

• 1 year of relevant experience
• Some experience with Zendesk
• Experience with Chargebee, Hubspot, and Salesforce software (preferred)
• Prior SaaS billing experience (preferred)
• Knowledge of billing procedures and collection techniques
• Personality Traits: Empathetic, high integrity and trustworthiness, task-oriented, meticulous record keeping
• Working knowledge of accounting principles and procedures
• Strong customer service and problem-solving skills
• Comfortable working in multiple online environments
• Able to work independently with minimal supervision
• Excellent ability to organize and coordinate tasks
• Location Requirement: Must be located in the Eastern or Central Time Zone
• Availability: Available to work part-time shifts from 8 am to Noon OR 9 am to 1 pm

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Build things that matter: You have a love of building something new or improving on current processes and care about making a positive difference.
• We’re all entrepreneurs: You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric, our leaders are all players and coaches.
• Yes before no: You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
• We matter to each other: You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Comp (Salary details not provided)