Business Manager - Onsite Cincinnati, OH at Thermo Fisher Scientific

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Biotechnology, Scientific ServicesIndustries

Requirements

Bachelor’s degree in science, Business or related field required. Master’s degree in business or science preferred
Five years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities
Equivalent combinations of education, training, and meaningful work experience may be considered
Some understanding of project management principles required
Knowledge of GMP and pharmaceutical industry strongly preferred
Able to influence others to reach agreements and adopt a course of action
Outstanding communication skills; capable of maintaining optimistic communication with clients and internal customers, while leading challenging situations
Able to serve as the client advocate, while balancing the company’s priorities
Able to identify market opportunities for new and existing clients/products
Experience with budgeting and forecasting required
Highly skilled at conflict resolution and negotiation

Responsibilities

Develops and leads the strategic business relationship with commercial and development clients, through understanding the client’s organization and needs, while improving client service and satisfaction in overall best interest of the company
Understands the technical and business specifics with respect to client and business requirements of how they fit with the company on-site business strategy, and identifies solutions aligned with these requirements
Builds a foundational relationship with business accounts which represent a high level of volume and complexity in a site to generate business growth through identifying and developing business opportunities and partnering with Sales
Serves as a partner to de-escalate critical issues and as a decision maker for day-to-day needs
Develops and is responsible for the strategic business relationship with existing and new clients. Understands the client's organization and business needs, and driving action based on the company site and network priorities
Builds client relationships, partnerships, and identifying growth opportunities with existing clients
Facilitates the execution of the portfolio management strategy for a program of clients
Drives contract compliance; generates and negotiates new contracts and updates to existing contracts with input from the Business Development Executives, and site leadership
Runs site and operations (S&OP) processes; uses business intelligence and client input to drive long-term demand and capacity scenario planning
Assists in development of annual revenue budget
Drives growth and business expansion through new business pricing strategy development and review, customer and site portfolio reviews, use of Sales Business Intelligence (SBI) data, and collaborating with the Business Analysts, Quotes, and Sales team
Leads pricing and product profitability through annual pricing updates, identifying sources of leakage, management of services and contract negotiations
Establishes and leads strategic-level client meetings
Provides business input to project team members
Supports engagement with the Customer Allegiance Survey (CAS) processes through follow-up on detractors and management of critical customer concerns
Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting company and client’s interests and image (i.e. batch production issue resolutions and quality investigations)

Skills

Business Development

Client Relationship Management

Contract Negotiation

Strategic Planning

Portfolio Management

S&OP

Demand Planning

Revenue Budgeting

Business Intelligence

Sales Collaboration

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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