Business Intelligence Associate at Nielsen

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Business IntelligenceIndustries

Requirements

Bachelors/Masters Degree with preference to Business Administration/Analyst, Mathematics, Statistics, Economics; or Bachelor in Engineering
Preference to candidates having exposure to Power BI or Advanced Excel
Analytical skills and aptitude for data and operational processes
Project management aptitude (critical path, task sequencing, problem solving, etc.)
English language proficiency: writing and verbal
Communicate clearly with customers
Ability to translate technical details from different customer contexts
Build network relationships in multi-cultural environment
Troubleshooting using influencing skills
Ability to work under pressure and ask for support when required
Ability to work in shifts starting around 11:00 a.m. MYT to align with clients in the Arabian Peninsula region
Operate in a hybrid physical-virtual and multi-cultural environment

Responsibilities

Maintaining/enhancing customer relationships
Ensuring customer deliverables and queries are turned around efficiently using proprietary NielsenIQ platforms
Providing customer support through quality of deliverables, use of CSO/MSD for task triaging, and resolving customer requests to drive satisfactory customer experience
Executing, monitoring, and continuously improving delivery management and service-related tasks assigned to the workstream, including report, data, and methodology-related queries
Being an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency
Delivering outputs as per customer contractual terms, against stipulated success criteria and tracking mechanisms
Aligning with customer on ways of working and defining servicing elements of Joint Business Plan
Triaging of customer queries/requests (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
Working in partnership with stipulated market teams in accordance with defined Job Aids and Process Design
Adhering to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline
Liaising with stakeholders and colleagues

Skills

Power BI

Advanced Excel

Data Analysis

Customer Relationship Management

Process Improvement

Query Triaging

SQL

Business Intelligence

Statistics

Project Management

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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