Business Analyst Collections Benelux at Santander

Utrecht, Utrecht, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, Consumer FinanceIndustries

Requirements

Bachelor’s or Master’s degree
Proven experience as a Business Analyst or similar role (2+ years)
Analytical skills
Organizational skills
Strong communication skills (written and verbal)
Stakeholder management skills
Collaboration skills
Fluent in English

Responsibilities

Analyze business processes to identify opportunities for improvement
Develop project plans and specifications for IT teams
Create attractive dashboards to share data insights
Optimize processes to reduce administrative work
Initiate pilots to investigate the impact of ideas
Translate improvements into requirements for IT implementation
Collaborate with external parties (e.g., call centers) on optimization projects

Skills

Key technologies and capabilities for this role

Business AnalysisProcess AnalysisStakeholder ManagementDashboard CreationProject PlanningIT RequirementsCommunicationProcess Optimization

Questions & Answers

Common questions about this position

What is the compensation package for this role?

The salary is market-based with details not specified, plus an annual performance bonus of up to 10% of annual salary, 13th month salary, and 27 vacation days.

Is this position remote or onsite, and where is it located?

This is an onsite position in the Netherlands, with a remote work allowance of €3.13 per day provided.

What skills are required for the Business Analyst role?

Required skills include analytical skills, organizational skills, strong communication skills (written and verbal), stakeholder management skills, collaboration skills, and fluency in English.

What is the team size and company environment like?

The Benelux team has approximately 350 colleagues, and the role involves collaborating with business, data, IT teams, and external parties like call centers in a financial services environment.

What makes a strong candidate for this position?

A strong candidate has a Bachelor’s or Master’s degree, 2+ years of proven experience as a Business Analyst or similar, and the listed key skills including analytical, communication, and stakeholder management abilities.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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