Business Analyst at Gong.io

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Revenue Intelligence, SaaSIndustries

Requirements

Bachelor’s degree in Business, Economics, Analytics, or a related field (or equivalent experience)
Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets
Exposure to or experience with project management methodologies (school, internships, or work experience)
Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies
A curious mindset, strong attention to detail, and a passion for solving problems with data
Excellent communication, interpersonal skills, and eloquent writing skills
Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
Willingness to travel

Responsibilities

Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity
Forecast work and allocate program resources with customer buy-in
Ensure program deliverables meet the highest quality standards
Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization
Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology
Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches
Provide regular communications (verbal and written) to executive leadership, project teams, and customers
Identify, document, and proactively mitigate program risks
Ideate and develop new program deliverables that elevate the team process through measurable outcomes
Contribute to practice development initiatives

Skills

Key technologies and capabilities for this role

Business AnalysisProject ManagementData AnalysisCustomer DiscoveryWorkshop FacilitationProgram ManagementResource AllocationRisk ManagementPrioritizationStakeholder Communication

Questions & Answers

Common questions about this position

What locations can I work from for this Business Analyst role?

The position is available in San Francisco, Salt Lake City, Austin, Chicago, or NYC.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills are required for the Business Analyst position?

Required skills include strong Excel proficiency with pivot tables, lookups, charts, and large datasets; exposure to project management methodologies; excellent communication and presentation skills; and a curious mindset with strong attention to detail.

What is the company culture like at Gong for this role?

Gong features a fast-moving, high-impact team of problem solvers, builders, and connectors in a fast-paced, category-defining company that embraces change and hypergrowth.

What makes a strong candidate for this Business Analyst role?

A strong candidate has a Bachelor’s degree in Business, Economics, Analytics or related field, passion for analytics, thrives in customer-facing environments, and is early in their career with eagerness to learn and grow.

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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