Business & Technical Documentation Analyst

The Business & Technical Documentation Analyst will develop and maintain an in-depth understanding of the company's product capabilities and their integration with client environments. They will translate high-level business needs into detailed technical requirements and collaborate with solution architects, developers, and QA to ensure proper documentation of solution requirements. Responsibilities include maintaining high-quality documentation throughout the project lifecycle, creating client support documentation, internal knowledge libraries, and transition materials, and collaborating cross-functionally with UX, Sales, Implementation, and Support teams. The role involves leading and recording outcomes of knowledge exchange meetings, owning and resolving documentation-related tickets, driving documentation update cycles, tracking and reporting on quarterly documentation metrics, and maintaining a client FAQ repository. Additionally, the analyst will research and document key business processes and facilitate meetings with technical and product experts to produce templates and ensure clarity in documentation requirements. A critical aspect of the role involves accurately reporting all working hours in Netsuite, ensuring the majority are tracked as billable, and properly utilizing the project management tool.