Business Advisory Associate-Messaging at Accenture

Hyderabad, Telangana, India

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, ConsultingIndustries

Requirements

Any Graduation
1-2 years of experience
High attention to detail and commitment to accuracy
Strong analytical skills and ability to identify root causes of lapses
Objective decision-making and confidence to flag process gaps
Good written and verbal communication for reporting and stakeholder feedback
Email etiquette (Advanced)
Account review & risk flagging (Proficient)
Case management system knowledge (Advanced)
English language competency (Advanced)
Customer communication (Master)
Documentation and Justification (Proficient)
Prior experience in team handling customer support with good grasp of domain knowledge
Familiarity with standard practices, error tracking, process compliance, and team management
Skills in Next Generation Customer Operations - Service Desk Non-Voice Support

Responsibilities

Analyze and solve lower-complexity problems
Interact day-to-day with peers within Accenture before updating supervisors
Have limited exposure with clients and/or Accenture management
Follow moderate level instructions on daily work tasks and detailed instructions on new assignments
Make decisions that impact own work and may impact the work of others
Work as an individual contributor as part of a team with focused scope of work
Work in rotational shifts as required
Expertly identify, diagnose, and resolve issues across various technical systems to minimize downtime and maintain operational efficiency
Serve as the primary point of contact for technical support, managing communication with customers, handling objections, and providing support for tools
Raise and manage support tickets, ensuring all issues are logged, tracked, and resolved in a timely and efficient manner
Guarantee that all technical deliverables are accurate and adhere to predefined Standard Operating Procedures (SOPs)

Skills

Service Desk

Non-Voice Support

Technical Troubleshooting

Problem Solving

Root Cause Analysis

Ticket Management

Customer Communication

Analytical Skills

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free