Brokerage Operation Associate II (New Accounts Principal)

Who We Are

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 6 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members

We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role

We’re looking for a detail-oriented, proactive New Accounts Principal to join our fast-growing team. This role sits at the heart of our brokerage operations accounts department, not just overseeing account openings, but actively shaping how we scale, improve, and support them.

As the New Accounts Principal, you’ll play a key role in our onboarding production and processes, serving in a hands-on, supervisory, and service capacity. You’ll review and approve new brokerage accounts in line with Alpaca’s KYC and CIP procedures, apply fraud and risk controls, and help ensure that every account opened meets our compliance standards.

You’ll also act as a subject matter expert for escalated issues, partnering closely with analysts, internal product and engineering teams, and external partners. This is a great opportunity for someone who’s comfortable navigating evolving processes, can spot gaps before they become problems, and is eager to contribute to building thoughtful, scalable systems, while some of those systems are still taking shape.

If you're someone who values precision, takes follow-up and follow-through seriously, and thrives in a space where structure is still being built, we’d love to talk.

The Operations Accounts Team is 100% distributed and remote. This role will be reporting directly to the Director of Operations.

Things You Get To Do

• Ensure compliance with the Firm’s KYC and CIP requirements for U.S. and international customers
• Review, process, and approve new accounts, account updates, options applications, and escalated KYC/CIP issues
• Verify customer identification documentation in accordance with internal policy and regulatory standards
• Perform supervisory principal reviews for new account approvals
• Collaborate cross-functionally with support, product, engineering, risk and compliance, customer success, and partners
• Contribute to the creation and maintenance of procedures, playbooks, FAQs, and data-driven documentation
• Identify inefficiencies and manual workflows, clearly communicate solution requirements to product or engineering, and drive resolution through implementation and follow-up
• Bring metrics and insight to process effectiveness and bottlenecks
• Execute on ad hoc initiatives, projects, and remediations
• Act as a subject matter expert for escalated issues