Broker Service Concierge Representative at Elevance Health

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

HS diploma or equivalent
Minimum of 2 years of Broker Services experience
Minimum of 5 years related claims/customer service/enrollment and billing experience (or any combination of education and experience providing equivalent background)
Preferred: Associate's Degree
Preferred: Knowledge and experience in CA Line of Business
Preferred: Experience in claims, benefits, billing, and enrollments
Must be within reasonable commuting distance from posting location(s) (Nevada, California, Colorado, New York), unless accommodation granted

Responsibilities

Provide dedicated operational support and expertise, including single point of service support (phone and e-mail inquiries, claims, enrollment, billing) to Elite Broker contacts (Brokers, General Agents, Agencies, etc.) and Account Management for customized client accounts (SG and LG accounts, regional plan offerings, multi-service area issues)
Provide onsite support as needed with timely and effective responses to broker/client service concerns and issues
Keep operational teams and sales teams apprised of significant market issues
Keep account management apprised of service-related trends and issues, handle escalations, and provide overall support to key broker service issues and needs
Communicate with dedicated Brokers about complex client issues via phone, email, or in person to ensure best service
Answer dedicated broker inquiries regarding health plan or service issues
Respond to customer issues, investigate, and resolve errors
Coordinate complaint resolution concerning billing or services with appropriate departments
Coordinate broker service needs with other departments to ensure highest level of service and satisfaction
Assist and/or train dedicated Brokers/Agencies on electronic applications/tools to support and manage their business
Regularly attend and participate in broker site visits as needed (quarterly to a couple times a year based on market request)

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail CommunicationClaims ProcessingEnrollmentBillingIssue ResolutionEscalation HandlingComplaint ResolutionAccount ManagementHealth Plan Knowledge

Questions & Answers

Common questions about this position

Is this position fully remote?

This role enables associates to work virtually full-time, with the exception of required in-person training sessions. However, candidates not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted.

What are the minimum education and experience requirements for this role?

A high school diploma or equivalent is required, along with a minimum of 2 years of Broker Services experience and 5 years of related claims/customer service/enrollment and billing experience, or equivalent combination.

What salary or compensation does this position offer?

This information is not specified in the job description.

What are some preferred qualifications for this role?

An Associate's Degree is preferred, along with knowledge and experience in CA Line of Business.

Does this role involve travel or in-person interactions?

The role may require attending and participating in broker site visits from quarterly to a couple times a year depending on need, as well as in-person discussions with brokers and required in-person training sessions.

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision insurance

401(k) + match

Paid holidays

Paid Time Off

Incentive bonus programs

Stock purchase plan

Life insurance

Wellness Programs

Financial education resources

Adoption & Surrogacy Assistance

Dependent-care Flexible Spending Account (DCFSA)

Parental Leave

Parental Transition Week

Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.

Lawsuit against CMS over MA Star Ratings could lead to financial penalties.

CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.

Acquisition of CareBridge enhances home health services within Carelon division.

Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.

Predictive analytics support early disease detection, aligning with Elevance's whole health approach.

Telehealth expansion offers opportunities to reach more patients remotely.

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