Branch Manager at M&T Bank

South Portland, Maine, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Bachelor’s degree, OR in lieu of degree, four (4) years’ relevant experience
Minimum three years sales experience
Minimum two years’ managerial experience or proven leadership abilities
Establish and maintain federal registration requirements outlined in the SAFE Act
Stay current on operational, product, and system changes/enhancements
Demonstrate good risk management decisions
Maintain Insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document
Meet Business Banking Specialist minimum expectations set by Branch and Retail Regional Manager
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing

Responsibilities

Manage all activities of a branch and ensure overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales
Achieve overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals
Lead team through coaching, performance management, and setting priorities; build and develop branch staff
Identify Retail and Business Banking customer needs through M&T sales processes, using tools and resources to assist with short- and long-term solutions
Proactively prospect and grow Business Banking relationships through outreach; build the bank’s presence in the community
Conduct interviews and select employees based on staffing model
Actively model and coach customer service and needs determination behaviors; reinforce and maintain accountability for execution of Retail strategy
Ensure operational requirements are maintained, including consumer and business banking guidelines; ensure compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets
Take ownership of complex account servicing and error resolution issues, including those escalated by other Bankers; provide coaching and guidance to improve and reduce future escalations
Engage with all team members and business partners as appropriate
Independently process all Business Banking loan requests up to $100,000; proactively bundle products and services as appropriate
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators
Complete other related duties as assigned
Report to Retail Regional Manager and lead branch team to achieve annual sales and profitability goals
Spend majority of time growing business through proactive sales and outside calling activities
Build productive partnerships with appropriate areas of the bank to resolve customer needs, service issues, and employee issues timely and accurately; take full ownership of customer issues until resolved
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations
Have direct reporting responsibility for branch staff

Skills

Key technologies and capabilities for this role

Sales LeadershipBusiness DevelopmentTeam CoachingPerformance ManagementCustomer ServiceBanking OperationsComplianceRisk ManagementLoan ProcessingFraud PreventionAccount ServicingProspectingHiringCommunity Engagement

Questions & Answers

Common questions about this position

What does the Branch Manager role report to?

This position reports to a Retail Regional Manager.

Is this a remote position or does it require working in a branch?

This information is not specified in the job description.

What are the key responsibilities of a Branch Manager?

The role involves managing branch profitability, leading and coaching the team, driving sales and business development, ensuring operational compliance, and handling business banking loans up to $100,000.

What is the company culture like at M&T Bank?

The culture supports belonging and reflects the M&T Bank brand, with emphasis on coaching, performance management, and community presence.

What qualifications make a strong candidate for Branch Manager?

Strong candidates should have leadership experience in sales and operations, knowledge of banking products and compliance, ability to coach teams, and skills in business development and loan processing up to $100,000.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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