Branch Manager at First American

Santa Clarita, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, EscrowIndustries

Requirements

High School diploma or equivalent
6+ years of directly related experience
3-5 years demonstrated experience in a leadership or management role
Strong process skills; detail oriented
Strong computer skills and knowledge of company operating systems/applications
Strong problem-solving skills
Ability to lead/sought out for advice; supervisory and administrative skills
Able to manage competing priorities
Strong written and verbal communication skills
Familiar with competitor, financial and industry dynamics
Specialized knowledge in one or more escrow product areas
Basic accounting/finance skills to understand and interpret financial statements
Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives

Responsibilities

Direct or manage the day-to-day operations of an assigned branch or branches where escrow transactions are done
Act as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions
Ensure employee conformance to established practices and proper training of staff
Prepare related reports and audits current procedures to monitor efficiency of operations
Manage and implement processes and policies
Provide oversight of day-to-day operations of a single or multiple branch(es)/satellite office(s)
Regularly perform duties of a production position
Supervise employees (typically escrow positions but can have other support roles)
Be seen as “in charge” of the branch and the go-to person for office management and a variety of issues
Align branch goals with business unit goals
Monitor branch metrics, report information to manager, and provide recommendations for process/policy change based on branch results
Maintain existing client base and resolve escalated issues
Answer questions and provide guidance regarding products, services, policies or specific transactions
Implement processes and supervise the day-to-day activities of employees responsible for daily operational tasks
Other duties as assigned

Skills

Key technologies and capabilities for this role

Escrow ManagementReal Estate TransactionsBranch OperationsStaff SupervisionEmployee TrainingProcess ImplementationAuditing ProceduresOperations OversightReporting

Questions & Answers

Common questions about this position

What education and experience are required for the Branch Manager position?

A High School diploma or equivalent is required, along with 6+ years of directly related experience and 3-5 years in a leadership or management role.

What key skills are needed for this role?

Strong process skills, detail orientation, computer skills with company systems, problem-solving, leadership, supervisory skills, and ability to manage competing priorities are required.

What is the company culture like at Pango Group and First American?

The company emphasizes a people-first culture, hiring hungry, humble, and smart individuals, valuing inclusion, and has been recognized as one of the Los Angeles Best Places to Work for eight years and on the Fortune 100 Best Companies to Work For list for ten years.

Is the Branch Manager role remote or office-based?

This information is not specified in the job description.

What does a strong candidate for Branch Manager look like?

A strong candidate has 6+ years of escrow-related experience, 3-5 years in leadership, strong process and problem-solving skills, and the ability to lead teams while managing branch operations and aligning with business goals.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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