Branch Coordinator - TELEWORK at Owens & Minor

Sarasota, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High school diploma or GED
At least two years related experience in an office environment (preferred)
Meets company minimum standard of Background Check
Good organizational skills
Strong customer relations/problem solving
Strong phone skills
Strong interpersonal and teamwork skills
Ability to multi-task effectively
Ability to communicate effectively via phone using technology software electronically
If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed

Responsibilities

Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines
Answer phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary
Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage
Perform post-delivery work order confirmation and data entry
Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed
Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes
Support overnight oximetry program
Collect credit card/billing information as needed
Assist with patient scheduling for delivery and pick up of equipment
Carry out filing, and faxing records on a routine basis
In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments
May perform outbound customer satisfaction calls to patients and referrals
Order inventory or office supplies
Performs other duties as required