Job Description: Branch Office Support

Employment Type: Full-time

Position Overview

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.

Requirements

• Education: High school diploma or GED is required.
• Experience: At least two years related experience in an office environment is preferred.
• Skills:
  • Good organizational skills.
  • Strong customer relations/problem-solving.
  • Strong phone skills.
  • Strong interpersonal and teamwork skills.
  • Ability to multi-task effectively.
  • Ability to communicate effectively via phone using technology software electronically.
  • If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
• Computer Skills:
  • Microsoft Office programs.
  • Basic printing/faxing/scanning.
• Language Skills: English (reading, writing, verbal).
• Background Check: Meets company minimum standard of Background Check.

Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answer phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary including, but not limited to:
  • Creating and working with intakes.
  • Reviewing ACIS screens to assist customers.
  • Confirming delivery appointments.
  • Verifying insurance.
  • Obtaining authorization of equipment based on payor guidelines.
  • Completing tasks in processing tools.
  • Monitoring faxes and performing data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Handle requests for audit/documentation purposes.
• May assist with document retrieval for billing purposes.
• Support overnight oximetry program.
• Collect credit card/billing information as needed.
• Assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing, and faxing records on a routine basis.
• In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
• May perform outbound customer satisfaction calls to patients and referrals.
• Order inventory or office supplies.
• Performs other duties as required.

Company Information

Owens & Minor Teammate Benefits:

• Medical, dental, and vision insurance, available on the first working day.
• 401(k), eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.

Application Instructions

Salary: Not specified. Location Type: Not specified.