BRANCH COORDINATOR at Owens & Minor

Memphis, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one-year related work experience
Intermediate to advanced computer skills; proficient working within multiple systems at once
Effective communication skills in person, on the phone, and electronically (English: reading, writing, verbal)
Intermediate level math skills
Skills in organizing, problem solving/analysis, patient focused approach, teamwork, time management/multi-tasking

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find resolutions, and escalate queries or concerns when necessary
Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required (electronically or verbally)
Review new and recurring patient accounts; obtain all necessary documentation from the referral source to bill health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer ServicePhone SystemsOrder ProcessingInsurance BillingDocumentation ManagementMulti-line PhoneTroubleshootingData Entry

Questions & Answers

Common questions about this position

What is the salary range for the Branch Coordinator position?

The anticipated salary range is $17.64 - $18.86 hourly, though actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require in-person work?

The role involves acting as the first point of contact to patients arriving in person and working in a branch setting, indicating it is not remote.

What are the main responsibilities of a Branch Coordinator?

Key duties include answering inbound calls, processing orders, verifying insurance and obtaining authorizations, gathering documentation for billing, collecting payments, and performing customer satisfaction calls.

What does Owens & Minor's company culture emphasize?

The company focuses on empowering customers to advance healthcare, with success starting with teammates, and emphasizes excellent customer service, collaboration with patients, providers, and team members.