Branch Coordinator at Owens & Minor

Baltimore, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one-year related work experience
Organizing skills
Problem Solving/Analysis skills
Patient Focused
Teamwork
Time Management/Multi-tasking
Effective communication in person, on the phone, and electronically
Intermediate to advanced computer skills
Proficient working within multiple systems at once
English language skills (reading, writing, verbal)
Intermediate level math skills
Preferred: At least two years’ experience in an office environment, healthcare setting, or call center
Preferred: Experience utilizing multi-line phone-system

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions, and escalate queries or concerns when necessary
Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review new and recurring patient accounts; obtain all necessary documentation from the referral source to bill individual health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceMulti-line Phone SystemOrder ProcessingInsurance VerificationPatient InteractionTroubleshootingDocumentation ManagementFax Handling

Questions & Answers

Common questions about this position

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after 30 days, employee stock purchase plan, and tuition reimbursement.

What is the salary for the Branch Coordinator position?

This information is not specified in the job description.

Is this a remote position, or is there a specific location requirement?

This information is not specified in the job description.

What are the main responsibilities of a Branch Coordinator?

Responsibilities include acting as the first point of contact for patients, answering inbound calls, processing orders, verifying insurance, gathering documentation for billing, and performing customer satisfaction calls.

What does the company culture at Owens & Minor emphasize?

The company focuses on empowering customers to advance healthcare, with success starting with teammates, and emphasizes collaborative work with patients, providers, and team members to deliver excellent customer service.