BRANCH COORDINATOR at Owens & Minor

Clinton, Missouri, United States

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$32,760 – $60,840Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one-year related work experience
Intermediate to advanced computer skills; proficient working within multiple systems at once
Effective communication skills in person, on the phone, and electronically (English: reading, writing, verbal)
Intermediate level math skills
Organizing skills
Problem solving/analysis skills
Patient focused
Teamwork skills
Time management/multi-tasking skills

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions, and escalate queries or concerns when necessary
Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review new and recurring patient accounts; obtain all necessary documentation from the referral source to bill individual health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportOrder ProcessingMulti-line Phone SystemInsurance BillingDocumentation VerificationTroubleshootingData Entry

Questions & Answers

Common questions about this position

What is the salary range for the Branch Coordinator position?

The anticipated salary range is $15.75 - $29.25 hourly, and actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require working in a branch?

This information is not specified in the job description.

What are the main responsibilities of a Branch Coordinator?

Responsibilities include acting as the first point of contact for patients, answering inbound calls, processing orders, verifying insurance, gathering documentation for billing, collecting payments, and performing customer satisfaction calls.

What kind of customer service experience is needed for this role?

The role requires delivering excellent customer service by phone and in person, troubleshooting issues, working collaboratively with patients, providers, and team members, and ensuring timely order processing and billing documentation.