Billing Specialist
Employment Type: Full-time
Position Overview
The Billing Specialist performs a variety of non-routine, moderately to highly complex billing functions to ensure the accurate and timely preparation of bills for customers based on service contract terms and other related activities. This role typically involves responsibility for escalated customer billing inquiries and billing data quality assurance.
Principal Responsibilities
- Coordinates with Level 1-2 Billing and/or Division staff/management to resolve identified ongoing discrepancies.
- Generates, maintains, and reviews various billing reports to identify billing discrepancies and ensure entered system data matches source documentation for accuracy and completeness.
- Sends corrections to the appropriate billing level to ensure accurate billing, following standard operating procedures.
- Researches and resolves non-routine billing questions and discrepancies; determines the appropriate adjustment codes to process the transaction.
- Responds to customer inquiries regarding billing, provides clarifications, and resolves issues promptly.
- Gathers and summarizes supplemental billing information to accommodate customer billing requirements.
- Ensures all billing-related documents are properly stored and accessible in accordance with company policies.
- Confirms completeness and accuracy of requested rate and/or billing instruction changes with Business Units and updates the knowledge management tool (KMT).
- Performs other non-essential duties as assigned or may be necessary.
Qualifications
- Attention to detail with the ability to handle large volumes of data and transactions with accuracy and precision to spot errors in billing information.
- Skilled at prioritizing tasks and managing multiple responsibilities to meet deadlines.
- Strong ability to identify issues, propose solutions, and resolve billing discrepancies effectively.
- Excellent verbal and written communication abilities to interact with customers and internal teams.
- Ability to maintain accurate, organized records and stay on top of various billing processes.
- Ability to handle sensitive financial information with discretion and integrity.
- Familiarity with enterprise billing software.
- Understanding of accounting and financial procedures related to billing and payments.
- Proficiency in Microsoft 365: Outlook, Excel, Word, etc.
Minimum Requirements
- 4 - 7 years of experience in troubleshooting complex billing issues and working with cross-functional teams to resolve challenges.
Pay Range
- $21.88 - $32.82
Bonus Plan Details (if applicable)
- Rewarding Compensation and Benefits
Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans, and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
About the Company
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry.
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