Billing Specialist at Tebra

Heredia, Heredia, Costa Rica

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, AccountingIndustries

Requirements

2+ years of experience answering inbound calls and in customer support
1+ years experience in billing and accounts receivable
Ability to solve complex mathematical problems related to pricing, discounts, and penalties
Fluent English (CEFR C1+) verbal and written communication skills
Confident, self-motivated, and diligent with strong organizational skills
Ability to prioritize and execute many assignments quickly and efficiently
Amazing telephone presence and love of talking on the phone
Proficiency in spreadsheet software (e.g., Microsoft Excel) and contract management software (Salesforce)
Knowledge of what SaaS stands for
High School Diploma (additional education preferred)
Bonus: Knowledge of Salesforce, NetSuite, Google Drive, Nice CXone
Bonus: Experience in a software company, healthcare, or accounts receivable
Enthusiastic and excited to learn new things

Responsibilities

Provide outstanding customer service and assist clients with invoicing, accounts receivable, collections, and pricing questions via email, inbound and outbound calls
Provide a positive image for Tebra by cheerfully assisting customers with invoicing and payment problems
Manage and maintain accurate data across multiple Accounting and Support Programs; investigate and reconcile differences
Adhere to invoicing timelines to complete tasks and meet financial deadlines
Perform daily invoicing functions and support accounts receivable by generating accurate, complete, and timely invoices using billing software
Research and fix billing errors; recalculate invoice items based on contract terms; collaborate with staff for documents and corrections
Understand the impact of errors on accounting records, revenue recognition, and customer contracts
Troubleshoot customer issues with payment methods and terms while securing sensitive payment data
Enforce company policy on billing terms and credits, balancing customer satisfaction and financial objectives
Act as a key team member, working closely with company personnel
Serve as professional and friendly contact for clients (e.g., doctors, practice staff, billers) via timely phone and email responses
Become a Subject Matter Expert on Tebra, medical billing, invoicing, and accounts receivable

Skills

invoicing

accounts receivable

collections

billing software

data reconciliation

customer service

revenue recognition

payment processing

financial deadlines

troubleshooting

Tebra

Provides digital solutions for healthcare providers

About Tebra

Tebra provides digital solutions designed to enhance the efficiency of healthcare providers, including medical practices and clinics. The company's offerings help improve web traffic, increase appointment volume, and streamline overall practice operations. By using Tebra's technology, healthcare providers can focus more on patient care and offer a wider range of services. Tebra stands out from competitors due to its origins from the merger of two established companies, Kareo and PatientPop, which allows it to leverage a wealth of experience in the healthcare technology market. The goal of Tebra is to empower healthcare providers to operate more effectively and improve patient outcomes.

Newport Beach, CaliforniaHeadquarters

2021Year Founded

$133.3MTotal Funding

EARLY_VCCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Wellness Program

Mental Health Support

Risks

Key sales personnel departures could disrupt Tebra's client acquisition strategies.

Integration of PatientPop may face technical challenges affecting client retention.

Dependency on Medusind partnership could pose risks if dynamics change.

Differentiation

Tebra offers a unified platform from the merger of Kareo and PatientPop.

The company provides comprehensive digital solutions for independent healthcare practices.

Tebra's strategic affiliation with Medusind enhances its RCM and EHR offerings.

Upsides

Tebra's solutions led to a 25% efficiency increase for Moore Support Services.

The company was named a top workplace by Orange County Business Journal in 2023.

Tebra's platform supports over 5,000 new patient bookings annually for clients.

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