Billing Operations Analyst

Position Overview

• Company: GitLab
• Location Type: Not Specified
• Job Type: Not Specified

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world. They operate their operations on their product and stay aligned with their values.

Job Title: Billing Operations Analyst

This role focuses on ensuring the accuracy and efficiency of GitLab’s billing processes for subscription-based services. Reporting to the Billing Operations Manager, the ideal candidate is detail-oriented and can manage complex billing configurations while serving as a trusted advisor to various teams including Sales Operations, Revenue Accounting, and Accounts Receivable.

What You’ll Do

• Approve, adjust, or reject opportunities according to guidelines, and provide guidance to Sales Operations, Revenue Accounting, and Accounts Receivable teams.
• Serve as the trusted advisor and sales operations lead to area sales leaders.
• Drive hygiene and governance of Zuora Billing UI.
• Ensure transactions comply with revenue recognition and business operational policies.
• Process system workflow interfaces to sync quote information between Salesforce and Zuora.
• Promptly address day-to-day issues and queries as they arise in an efficient and effective manner.
• Responsible for ownership of regional billing queue and portfolio, managing standard and complex deal configuration and analysis.
• Escalate issues and concerns as required to EntApps, Data, and Fulfillment teams in GitLab applications to support operational efficiencies.
• Maintenance of billing team Zendesk and Salesforce case queue for regional billing portfolio.
• Oversee the quality of data inputs and outputs for functional tasks, including but not limited to daily billing reconciliations, professional services T&M and expense based billing and reconciliation as well as web direct reconciliations.
• Extends the responsibilities of the Billing Operations Associate.

Requirements

• Not Specified

Responsibilities

• Managing complex billing configurations in systems.
• Maintaining data integrity between CRM and billing systems.
• Serving as a trusted advisor to various stakeholders.
• Supporting operational excellence across the organization.
• Ensuring compliance with revenue recognition policies.
• Resolving day-to-day billing issues.
• Managing regional billing queues and portfolios.
• Escalating issues to relevant teams for operational efficiencies.
• Overseeing data quality for billing tasks.