GitLab

Billing Operations Analyst

Apac, Apac, Uganda

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, SaaS, IT ServicesIndustries

Position Overview

  • Company: GitLab
  • Location Type: Not Specified
  • Job Type: Not Specified

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world. They operate their operations on their product and stay aligned with their values.

Job Title: Billing Operations Analyst

This role focuses on ensuring the accuracy and efficiency of GitLab’s billing processes for subscription-based services. Reporting to the Billing Operations Manager, the ideal candidate is detail-oriented and can manage complex billing configurations while serving as a trusted advisor to various teams including Sales Operations, Revenue Accounting, and Accounts Receivable.

What You’ll Do

  • Approve, adjust, or reject opportunities according to guidelines, and provide guidance to Sales Operations, Revenue Accounting, and Accounts Receivable teams.
  • Serve as the trusted advisor and sales operations lead to area sales leaders.
  • Drive hygiene and governance of Zuora Billing UI.
  • Ensure transactions comply with revenue recognition and business operational policies.
  • Process system workflow interfaces to sync quote information between Salesforce and Zuora.
  • Promptly address day-to-day issues and queries as they arise in an efficient and effective manner.
  • Responsible for ownership of regional billing queue and portfolio, managing standard and complex deal configuration and analysis.
  • Escalate issues and concerns as required to EntApps, Data, and Fulfillment teams in GitLab applications to support operational efficiencies.
  • Maintenance of billing team Zendesk and Salesforce case queue for regional billing portfolio.
  • Oversee the quality of data inputs and outputs for functional tasks, including but not limited to daily billing reconciliations, professional services T&M and expense based billing and reconciliation as well as web direct reconciliations.
  • Extends the responsibilities of the Billing Operations Associate.

Requirements

  • Not Specified

Responsibilities

  • Managing complex billing configurations in systems.
  • Maintaining data integrity between CRM and billing systems.
  • Serving as a trusted advisor to various stakeholders.
  • Supporting operational excellence across the organization.
  • Ensuring compliance with revenue recognition policies.
  • Resolving day-to-day billing issues.
  • Managing regional billing queues and portfolios.
  • Escalating issues to relevant teams for operational efficiencies.
  • Overseeing data quality for billing tasks.

Skills

Billing Processes
Zuora Billing UI
Salesforce
Revenue Recognition
Data Management
System Workflow
Billing Reconciliation
Customer Account Management

GitLab

Unified DevOps platform for software development

About GitLab

GitLab offers a DevOps platform that simplifies the software development process by providing a single application for collaboration, visibility, and speed. The platform integrates various tools needed for software development, which helps teams manage their projects more efficiently without juggling multiple tools. This allows companies to concentrate on enhancing their products instead of spending too much time on builds. GitLab serves a wide range of clients, including large corporations from different industries, demonstrating its versatility. The company operates on a subscription-based model, where clients pay for access to the platform, which includes features for continuous integration and deployment. GitLab also provides free trials and regularly updates its platform to deliver ongoing value to its users. By customizing its offerings and partnering with other technology providers, GitLab aims to enhance its ecosystem and drive revenue.

San Francisco, CaliforniaHeadquarters
2014Year Founded
$421.8MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Spending Company Money
Equity Compensation
Life Insurance
Financial Wellness
Paid Time Off
Growth and Development Benefit
GitLab Contribute
Business Travel Accident Policy
Immigration
Employee Assistance Program
Incentives
All-Remote
Part-time contracts
Meal Train
Fertility & Family Planning
Parental Leave

Risks

AI-powered coding assistants like Claude pose a competitive threat to GitLab's platform.
Potential sale to Datadog may lead to strategic shifts misaligned with customer expectations.
Integration of Oxeye may distract from GitLab's core DevOps offerings.

Differentiation

GitLab offers a unified DevOps platform, reducing complexity in software development.
The platform integrates tools for collaboration, visibility, and speed, enhancing development processes.
GitLab's open-source model fosters continuous innovation with a large developer community.

Upsides

Acquiring Oxeye enhances GitLab's cloud security, appealing to security-conscious enterprises.
Partnership with Ooredoo Kuwait expands GitLab's influence in the telecommunications sector.
Potential sale to Datadog could create strategic synergies and expand market reach.

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