Billing Coordinator at Envoy

San Francisco, California, United States

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$107,000 – $117,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Workspace ManagementIndustries

Requirements

3+ years of experience in quote to cash responsibilities or at a technology company in a similar role (SaaS experience preferred). Some experience with general accounting is a plus
Work with minimal supervision and exercise sound judgment within the scope of authority
Bachelor’s degree in Accounting or related field
Strong organizational and time-management skills, with excellent attention to detail
Customer billing and collections experience
Proficiency in Microsoft Excel
Experience with Chargebee strongly recommended
Experience with Salesforce, Jira, and Intercom is a bonus
Ability to prioritize daily tasks to meet deadlines through open communication and collaboration in a highly dynamic and fast-paced environment
Exceptional writer and spoken communicator
Highly organized & autonomous
Comfortable and energized operating in a fast-moving organization
Passionate about our product and working with enterprise-sized businesses
Entrepreneurial and self-motivated
Consultative with demonstrable experience
Enthusiastic about learning and growing at Envoy
Intellectually curious and ambitious

Responsibilities

Administer the quote to cash cycle, including provisioning, invoicing, communications, and cash receipt deposits
Become familiar with the intricacies of the ChargeBee Billing tool and Salesforce for better efficiency and accuracy
Manage billing accounts day-to-day, turning executed contracts into subscriptions, helping streamline invoice automation, resolving billing issues while maintaining a high level of customer service, and collaborating with various teams in the quote-to-cash process
Be a responsive, collaborative partner with all departments across the company. Respond to questions from internal and external parties regarding customer/invoice/payment and orders in a professional and timely manner
Assist with accurately processing orders, including but not limited to confirming contact and billing information, pricing and discount approvals, as well as the purchasing order terms and conditions
Assist with filling out Vendor Forms
Participate in developing and documenting controls and procedures surrounding our multiple process flows
Build strong relationships across the organization with Sales, SalesOps, and Customer Success, Finance, etc
Assist other teams in the cross-functional department with ad hoc projects and initiatives
Assist with account management procedures, such as responding to invoicing questions, helping with customer onboarding forms, and managing the licenses within customer accounts
Maintain and follow department processes and procedures, and actively look for opportunities to implement improvements and efficiencies

Skills

Key technologies and capabilities for this role

ChargeBeeSalesforceBillingInvoicingAccounts ReceivableQuote-to-CashCustomer ServiceOrder ProcessingInvoice Automation

Questions & Answers

Common questions about this position

What is the salary range for the Billing Coordinator position?

The salary range is $107K - $117K.

Is this role remote or onsite, and what are the office requirements?

This is an onsite position requiring four days a week (Monday-Thursday) in the San Francisco HQ.

What skills and experience are required for this role?

Candidates need 3+ years of experience in quote to cash responsibilities or similar at a technology company (SaaS preferred), strong organizational and time-management skills with excellent attention to detail, proficiency in Microsoft Excel, and customer billing and collections experience. A Bachelor’s degree in Accounting or related field is required, and experience with Chargebee is expected.

What is the company culture like at Envoy?

Envoy emphasizes a collaborative environment where the Billing Coordinator acts as a responsive partner with departments like Sales, SalesOps, Customer Success, and Finance, building strong relationships across the organization while focusing on efficiency, customer service, and process improvements.

What makes a strong candidate for this Billing Coordinator role?

A strong candidate has 3+ years in quote-to-cash or similar SaaS experience, a Bachelor’s in Accounting or related, proficiency in tools like Chargebee, Salesforce, and Excel, plus hands-on detail-oriented skills, critical thinking, and excellent communication for cross-team collaboration.

Envoy

Workplace technology for visitor and space management

About Envoy

Envoy provides a platform that improves safety, flexibility, and guest experiences in office settings. Its main services include visitor management, which simplifies the check-in process for guests, and workplace management, which helps organizations use their space more effectively while adhering to safety standards. The platform allows for visitor pre-registration, health questionnaires, desk booking, and offers real-time analytics to enhance the workplace experience. Envoy operates on a subscription model with tiered pricing to meet the needs of various clients, including corporate offices and co-working spaces. What sets Envoy apart from competitors is its focus on user-friendly design and comprehensive functionality, addressing the increasing demand for secure and adaptable workplace solutions. The company's goal is to create a seamless and secure environment for businesses, especially in light of changing work patterns and heightened health concerns.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$194.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Increased competition from startups offering similar solutions at lower costs threatens market share.

Data privacy concerns may arise from managing sensitive visitor and employee information.

Economic downturns could reduce corporate investment in workplace technology, affecting revenue.

Differentiation

Envoy offers a comprehensive platform integrating people, spaces, and data for workplace management.

The company provides unique features like data-enriched workplace maps and dynamic space recommendations.

Envoy's focus on security solutions includes visitor recognition and self-serve mobile sign-in.

Upsides

Envoy's new features enhance space utilization and employee experience for return-to-office success.

The appointment of experienced leaders like George Mogannam and Cormac Twomey boosts growth potential.

High workspace utilization correlates with 38% higher employee retention and 24% revenue growth.

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