Senior Billing Specialist
TRM LabsFull Time
Senior (5 to 8 years)
Candidates should possess strong organizational skills and a high level of attention to detail and accuracy. Comfort working with spreadsheets, internet applications, and ERP systems is required. Experience with enterprise billing and customized invoicing is also necessary.
The Billing Analyst will serve as the main point of contact for all billing-related inquiries, responsible for billing and processing charges, researching outstanding billing items, and generating invoices. They will review and validate refunds, analyze billing data for trends, prepare reports, and work with various internal departments to ensure smooth billing processes. The role involves resolving customer billing inquiries, handling enterprise billing issues, conducting new hire trainings, creating/updating SOPs, and implementing process enhancements.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.