Billing & Collections Analyst

Position Overview

• Location Type: Remote-first (Mexico)
• Job Type: Full-time, Permanent
• Salary: 373,000 - 487,500 MXN (for workers in Mexico)
• Bonus Eligibility: Yes, based on company performance and career level.

Webflow is redefining how teams Build, Manage, and Optimize for the web with its Website Experience Platform (WXP). Combining visual development, content management, AI-driven personalization, hosting, and analytics, Webflow empowers users to create and scale web experiences without heavy engineering support.

This role is essential for managing and optimizing the provisioning process, ensuring customers receive timely and accurate access to their purchased services and features.

Reporting To

• Manager, Billing

Responsibilities

• Manage Customer Entitlements: Accurately provision and manage customer access to Webflow, ensuring timely delivery and addressing discrepancies.
• Account Administration: Handle account setup, updates, and deprovisioning, maintaining compliance with company policies.
• Collaboration and Communication: Work closely with Sales, RevOps, Customer Support, and Engineering to streamline provisioning and resolve issues.
• Process Improvement: Identify opportunities to enhance provisioning processes, implement best practices, and ensure quality standards.
• Billing and Collections Support: Partner with Billing and Collections teams to support customer billing and collection efforts, ensuring seamless integration with provisioning.
• Professional Development: Identify and incorporate personal interests and development opportunities into the role.

Requirements

• 1+ years of experience in a customer service environment.
• 1+ years of experience in a technology company.
• Business-level fluency in English (reading, writing, and speaking).

Preferred Qualifications

• Prior experience in order management or provisioning.
• Experience working with high data volumes.
• Effective communication skills.
• Ability to operate independently and thrive in a fast-paced environment.
• Experience with Netsuite and Stripe.
• Proficiency in Microsoft Excel.
• Curiosity and openness to growth, including building fluency in emerging technologies like AI.