Billing Specialist
Constant Contact34,000 - 43,800 USD/year
- Full Time
- Senior (5 to 8 years)
MX$373,000 – MX$487,500Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Web Development, Platform ServicesIndustries
Requirements
Candidates must possess at least one year of experience in a customer service environment, one year of experience in a technology company, and business-level fluency in English, both reading and writing. Prior experience in order management or provisioning, working with high data volumes, and proficiency in Microsoft Excel are also required. Experience with Netsuite and Stripe is preferred.
Responsibilities
As a Billing & Collections Analyst, you will manage customer entitlements by accurately provisioning and managing customer access to Webflow, handling account setup and updates, collaborating with internal teams to streamline provisioning workflows, identifying opportunities to enhance provisioning processes, and providing support to the Billing and Collections teams to ensure seamless integration of provisioning and billing processes, ultimately enhancing customer satisfaction and operational efficiency. You will also contribute to process improvement and maintain compliance with company policies and procedures.
Skills
Customer provisioning
Billing
Collections
Process optimization
Entitlement management
Webflow
Visual web design and development platform
About Webflow
Webflow provides a platform for designing, building, and launching responsive websites without the need for coding. Users can create websites visually, making it accessible to those without technical skills. The platform caters to a wide range of clients, including freelancers, small businesses, and large enterprises, and is particularly favored by designers and marketers. Webflow operates on a subscription-based model, offering various pricing plans that accommodate different needs, from personal websites to advanced e-commerce solutions. Additionally, it provides hosting services and a marketplace for templates and design assets. Unlike traditional web development tools, Webflow's user-friendly interface and comprehensive features set it apart, aiming to simplify web design for everyone.
Key Metrics
San Francisco, CaliforniaHeadquarters
2012Year Founded
$325.8MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees