Staff Engineer, Web Operations

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Freshworks is seeking a Staff Engineer focused on Web Operations to coach, mentor, and implement complex features in websites. This role involves building robust architectures and AI-powered tools, requiring deep technical expertise and leadership. The engineer will ideate new features, improve existing functionalities, drive continuous improvement, champion engineering excellence (including AI best practices), and deliver quality products.

Requirements

• 7-10 years of experience in the SaaS or Enterprise technology space, focused on web (not product development).
• NodeJS: Ability to implement server-side JavaScript for integrations with CMS, DAM, AI model endpoints, and other utilities.
• HTML5: Strong understanding of semantic elements, DOM APIs, and templating practices for displaying AI-driven insights.
• CSS: Familiarity with modular CSS, responsive layouts, and animations.

Responsibilities

• Collaborate with International Teams: Create complex integrations and features for product-marketed websites, including AI-driven insights and data pipelines for machine learning outputs. Guide UI design around AI capabilities and communicate seamlessly with international stakeholders and team members.
• Coach and Mentor Engineers: Provide guidance on unit testing, acceptance testing, code quality, and AI integration, such as structuring frontend code for AI-driven data.
• Develop Lower-Order Utilities and Modules: Create reliable utilities for higher-order components, ensuring easy interface with AI services or APIs.
• Guide Frontend Engineers: Assist in solving UI problems, debugging complex issues (including AI integrations), and ensuring performance standards.
• Train Engineers: Teach advanced concepts and new technologies, including AI-based frameworks and workflows.
• Evaluate Architectural Models: Ensure compliance with user, legal, and regulatory requirements (GDPR, CCPA, WCAG, Web Performance) and AI-driven data pipelines.
• Engage in Code Reviews: Set high standards for code quality and ensure AI-related code follows best practices for maintainability, security, and ethical use.
• Provide Upward Feedback: Report on technical issues, team concerns, and AI adoption readiness to team leads and managers.

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives, create better experiences for their customers and employees, and help them grow. Software has become a blocker instead of a way to get work done. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences. Their enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Their people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies trust Freshworks’ customer experience (CX) and employee experience (EX) software. Over 4,500 Freshworks employees make this possible worldwide. "Fresh vision. Real impact. Come build it with us."