Bilingual Warranty Services Representative at RPS North America

Brampton, Ontario, Canada

RPS North America Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Manufacturing, Roofing, Building MaterialsIndustries

Requirements

  • Some experience in a high-volume, fast-paced call center environment
  • Strong interpersonal skills
  • Excellent communication skills in both English and French
  • Dispute resolution skills

Responsibilities

  • Respond to all consumer inquiries in a prompt and professional manner
  • Process all documents within the company’s standard Service Levels
  • Respond to customer inquiries received via phone and email
  • Process claims within the company’s claims management system
  • Ensure all claims documents and call notes are entered and maintained
  • Prepare claim files for management review and provide responses as directed
  • Develop a working knowledge of products and associated warranties

Skills

Bilingual English French
Customer Service
Call Center
Dispute Resolution
Claims Processing
Phone Support
Email Support
Communication Skills

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters
1970Year Founded
$31.5KTotal Funding
ACQUISITIONCompany Stage
Consulting, Energy, Enterprise SoftwareIndustries
5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.
Acquisition by Tetra Tech may impact client relationships.
Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.
The company has a strong focus on sustainability and environmental consulting.
RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.
Growing interest in digital transformation aligns with RPS's expertise.
Expansion of green finance offers new project opportunities for RPS.

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