Bilingual Warranty Services Representative at RPS North America

Brampton, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Roofing, Building MaterialsIndustries

Requirements

Some experience in a high-volume, fast-paced call center environment
Strong interpersonal skills
Excellent communication skills in both English and French
Dispute resolution skills

Responsibilities

Respond to all consumer inquiries in a prompt and professional manner
Process all documents within the company’s standard Service Levels
Respond to customer inquiries received via phone and email
Process claims within the company’s claims management system
Ensure all claims documents and call notes are entered and maintained
Prepare claim files for management review and provide responses as directed
Develop a working knowledge of products and associated warranties

Skills

Key technologies and capabilities for this role

Bilingual English FrenchCustomer ServiceCall CenterDispute ResolutionClaims ProcessingPhone SupportEmail SupportCommunication Skills

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers a competitive salary, competitive health and benefit plan, and competitive matched retirement savings program.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Bilingual Warranty Services Representative role?

Ideal candidates have some experience in a high-volume, fast-paced call center environment, strong interpersonal skills, excellent communication skills in both English and French, and dispute resolution skills.

What is the company culture like at IKO Industries?

IKO values quality, integrity, and trustworthiness, with a focus on diversity and inclusion, teamwork, employee growth, and a progressive workplace.

What makes a strong candidate for this position?

Strong candidates have call center experience in a fast-paced environment and bilingual proficiency in English and French, along with excellent interpersonal and dispute resolution skills.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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