Heartbeat Health

Bilingual (Spanish) Clinical Services Coordinator (CST) (copy)

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
HealthTech, Healthcare, CardiologyIndustries

Position Overview

  • Location Type: Not Specified
  • Job Type: Full-time
  • Salary: Not Specified
  • Hours: 9:00 am to 5:00 pm CST (Note: Later in the description, hours are listed as 8:30 am to 4:30 pm CST. Please clarify.)

Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.

Heartbeat Health is seeking an experienced Clinical Service Coordinator to join our Operations team!

About the Gig

You’re a heart hero! You’ll be at the center of a wide range of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences we deliver and optimizing the supporting systems.

Responsibilities

  • Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up.
  • Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties.
  • Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients.
  • Follow up with patients via email, phone, and/or text to drive patient engagement.
  • Provide technical support and connection assistance to patients.
  • Compile, verify accuracy, and sort information to prepare source data for reporting.
  • Identify and correct deficiencies or errors in data, processes, and systems.
  • Document customer and account data and generate standardized reports.
  • Proactively identify opportunities for improvement and risk mitigation.
  • Execute policies that promote the best patient experience.

About You

  • 3+ years in a clinical or operational role supporting patient care.
  • Bilingual in English and Spanish.
  • Exceptional people skills and a GREAT communicator.
  • Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirements.
  • A team player with a high level of independence and proactivity.
  • Strong data and analytics skills with a track record of making savvy, data-driven decisions.
  • Passion for delivering an outstanding user experience.
  • Detail-oriented with a focus on processes.
  • Fast learner while being flexible and adaptable.
  • Outstanding organizational and multitasking abilities.
  • Self-driven and excited to support new technology.
  • Spanish-speaking.
  • Medical assistance experience.

We are looking for an exceptional, experienced Clinical Services Coordinator. You’re an amazing problem solver who is open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you.

Company Information

Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.

Equal Opportunity Employer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Recruitment Policy

We do not accept unsolicited resumes from outside recruiters/placement agencies. Heartbeat will not pay fees associated with resumes presented through unsolicited means.

Skills

PatientCommunication
Scheduling
AppointmentCoordination
PreAuthorization
BillingFollowUp
VirtualVisitScheduling
DataEntry
TechnicalSupport
PatientFollowUp
CommunicationSkills
SystemVerification

Heartbeat Health

Telehealth solutions for cardiovascular care

About Heartbeat Health

Heartbeat Health focuses on improving cardiovascular care through telehealth solutions. Their platform connects with cardiovascular clinics to provide real-time clinical data, enabling same-day diagnostic readings and virtual consultations for patients at moderate to high cardiovascular risk. This integration helps healthcare providers streamline their workflows and enhance patient engagement, making chronic disease management more effective. Unlike other telehealth services, Heartbeat Health specializes in cardiology, offering tailored solutions that improve patient outcomes. The company's goal is to create a modern cardiology ecosystem in the U.S. by making cardiovascular care more accessible and proactive.

New York City, New YorkHeadquarters
2017Year Founded
$54.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, HealthcareIndustries
51-200Employees

Benefits

Remote Work Options
Flexible Work Hours

Risks

Increased competition from companies like Cleerly could challenge Heartbeat Health's market share.
Potential regulatory changes in Medicaid policies may impact partnerships with MedArrive.
Rapid expansion may lead to operational challenges if not managed effectively.

Differentiation

Heartbeat Health offers virtual-first cardiovascular disease prevention and management.
The platform provides real-time diagnostics and virtual consultations for cardiovascular care.
Heartbeat Health integrates seamlessly with existing cardiovascular clinics for enhanced patient engagement.

Upsides

Recent investment from Cressey & Company will accelerate growth and enhance clinical offerings.
Partnerships with MedArrive and Karoo Health expand access to cardiology care and decentralized platforms.
Collaboration with Cleerly enhances AI-driven heart disease detection and patient outcomes.

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