Bilingual Sales Coordinator - Mandarin Speaking required (Hybrid: Onsite & Remote) at US Foods

Florida City, Florida, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, FoodserviceIndustries

Requirements

Fluent in both Mandarin and English (bilingual position)
Detailed knowledge of US Foods products, systems, and tools (e.g., US Foods Online, Salesforce.com, Edge, PRISM, Retalix, Enterprise Product Search (EPS), Demand Communication Tool (DCT), SODS system, CDMR, Tandem – SMOI, CES Quotes)
Ability to work hybrid schedule (approximately 90% remote/virtual, 10% onsite at distribution center offices within 50 miles, about 1 time per month or for training)
Availability for Sunday - Thursday, 8 am - 4:30 pm ET schedule
Willingness to engage in regular phone conversations with customers

Responsibilities

Serve as first point of contact for assigned Territory Managers and Customers, providing team selling, administrative support, and resolving questions/requests/issues timely
Act as primary liaison between Customers, Territory Managers, District Sales Managers, Product Sales Support Administrator (PSSA), Operations, Credit & Transportation
Engage in phone conversations with customers, including taking orders, resolving issues, and opportunistically selling
Review orders placed through US Foods Online for accuracy/completeness, contacting customers with suitable substitutes as necessary
Provide administrative support to Territory Managers and District Sales Managers, including processing credits, special orders, drop-ships, re-routing delivery days, will calls
Contact customers for orders, add-ons, promotions, up-sell/cross-sell opportunities (e.g., slow moving items, close-outs, special buys)
Process orders through internal order entry systems and promote use of US Foods.com for order entry and value-added services
Support Territory Managers (average 10) through regular scheduled contact to drive sales performance with suggestive, persuasive selling
Maintain order guide in Edge and Customer shopping lists in US Foods.com
Respond to customer and Territory Manager questions/requests (e.g., price information) timely, either independently or by escalating to appropriate resources (Operations, Category Management, Finance, Replenishment, vendors), maintaining ownership of follow-ups
Leverage US Foods systems and tools to answer inquiries accurately and provide insights
Escalate issues to appropriate parties as necessary
Take personal responsibility for continued professional development, attending sales meetings, product trainings, and cuttings
Respond to product receiving (incomplete in description)

Skills

Mandarin

English

Sales Coordination

Customer Service

Order Processing

Administrative Support

Phone Sales

Foodservice Products

US Foods

Food distribution for restaurants and healthcare

About US Foods

US Foods is a leading food distributor in America, providing a wide range of food products and services to restaurants, healthcare facilities, and other food service operators. The company offers over 350,000 products, including fresh produce and culinary equipment, and operates by purchasing food in bulk and selling it to clients while also offering services like culinary expertise and business consulting. With a strong logistics network that ensures timely deliveries, US Foods also supports clients with solutions like the "Make It Now" platform during challenging times. Additionally, the company is committed to social responsibility, having donated over $32 million in food and supplies for hunger relief during the COVID-19 pandemic.

Rosemont, IllinoisHeadquarters

1853Year Founded

$340.5KTotal Funding

IPOCompany Stage

Food & Agriculture, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

Paid Time Off

Short-term and Long-term Disability

Employee Stock Purchase Plan

Life Insurance

Flexible Work Hours

Risks

Potential E. coli contamination from Taylor Farms onions could harm US Foods' reputation.

$500 million senior notes issuance increases financial risk if debt obligations aren't met.

Expansion in Buda involves significant capital investment, risking financial strain.

Differentiation

US Foods offers over 350,000 diverse products to meet varied customer needs.

The 'Make It Now' platform aids clients in recovery and reopening efforts.

US Foods provides value-added services like culinary expertise and business consulting.

Upsides

Expansion in Buda, Texas, will create 165 new jobs by December 2026.

Flexible scheduling and seven-day delivery model enhance customer service.

Advancements in cold chain logistics improve perishable food distribution efficiency.

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