Bilingual IT Service Desk Analyst at Numeric

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Media Measurement, Audience Intelligence, BroadcastingIndustries

Requirements

Bilingual proficiency in English and French (or other required languages)
Experience providing front-line technical support to end users
Knowledge of MS Intune Suite for device enrollment, configuration, compliance, mobile device management, and application deployment
Familiarity with MS Entra for identity and access management, user provisioning, password resets, and access troubleshooting
Proficiency in supporting Office 365 suite applications (Outlook, Teams, SharePoint, OneDrive, etc.), including troubleshooting email, collaboration, and productivity issues
Experience using JIRA Service Manager for managing and resolving service desk tickets, escalating issues, and ensuring timely resolution
Ability to coordinate and execute laptop deployments for new hires and hardware refresh cycles, including configuration, security, and documentation
Strong customer service skills for delivering support via phone, email, and in-person, including educating users on IT policies, security best practices, and self-service resources

Responsibilities

Manage device enrollment, configuration, and compliance using MS Intune Suite; troubleshoot and resolve issues related to mobile device management and application deployment
Assist with identity and access management tasks using MS Entra, including user provisioning, password resets, and access troubleshooting
Provide end-user support for Office 365 suite applications (Outlook, Teams, SharePoint, OneDrive, etc.); troubleshoot email, collaboration, and productivity issues
Manage and resolve service desk tickets using JIRA Service Manager; escalate complex issues and ensure timely resolution of incidents and requests
Coordinate and execute laptop deployments for new hires and hardware refresh cycles; ensure devices are properly configured, secured, and documented
Provide technical assistance to users via phone, email, and in-person; educate users on IT policies, security best practices, and self-service resources
Deliver support and communications in both English and French (or other required languages); ensure accessibility and inclusivity for all users
Support and administer core enterprise platforms while ensuring efficient resolution of IT issues and requests

Skills

Key technologies and capabilities for this role

IT Service DeskTechnical SupportEnd User SupportIT Issue ResolutionBilingual

Questions & Answers

Common questions about this position

Is bilingual proficiency required for this role?

Yes, the role requires delivering exceptional customer service in both English and French (or other required languages).

What are the main technical responsibilities in this position?

The role involves managing device enrollment, configuration, and compliance using MS Intune Suite, troubleshooting mobile device management and application deployment issues, and assisting with identity and access management using MS Entra.

What is the company culture like at Numeris?

Numeris fosters an environment of continuous learning, career advancement, collaboration, curiosity, and dedication to quality experiences, with teams that enjoy working together and supporting community initiatives.

What skills make a strong candidate for this IT Service Desk Analyst role?

Strong candidates will have experience with MS Intune Suite for device management, MS Entra for identity and access management, front-line technical support, and bilingual proficiency in English and French.

Is the salary or compensation specified for this position?

This information is not specified in the job description.

Numeric

Financial close management solutions for enterprises

About Numeric

Numeric.io provides financial close management solutions designed to streamline the month-end close process for large enterprises. The platform integrates features for closing, reconciling, and analyzing financial data, enhancing collaboration and control over financial processes. It automates complex tasks to ensure financial controls are maintained, helping companies remain audit-ready. Numeric.io operates on a Software-as-a-Service (SaaS) model, where clients subscribe for access to its features, allowing for continuous updates and support. This approach enables Numeric.io to cater to both mid-sized and large corporations with tailored solutions for their financial close needs. The company's goal is to transform how businesses manage their financial close processes, making them faster, more accurate, and efficient.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1-10Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from established firms like BlackLine and FloQast may impact Numeric's market share.

Rapid AI advancements require continuous innovation, potentially straining Numeric's resources.

Data privacy concerns and regulatory scrutiny could pose compliance challenges for Numeric.

Differentiation

Numeric offers a unified platform for financial close management, enhancing efficiency and accuracy.

The company targets large enterprises and IPO-preparing firms, providing tailored financial solutions.

Numeric's SaaS model ensures continuous updates and support, maintaining client satisfaction and loyalty.

Upsides

Numeric raised $28M in Series A funding, boosting its growth and development potential.

Strategic partnership with Riveron enhances Numeric's AI-driven financial management solutions for CFOs.

Growing demand for AI-driven financial solutions supports Numeric's market expansion and innovation.

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