Bilingual Float Teller at M&T Bank

Highland, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language (proficiency determined via assessment)
Ability to easily travel between branches on an as needed basis
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs – 30 lbs
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment

Responsibilities

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet the customer’s needs
Actively engage in lobby management, meeting and greeting customers, proactively inquiring, and taking ownership to address the customer’s immediate need
Accurately balance and process customer transactions efficiently following Bank Policy
Take ownership of escalated account services issues until resolution and accurately log all customer complaints in the appropriate system
Transition identified sales opportunities and provide introduction to appropriate banking partner
Complete branch-related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities)
Process customer/account maintenance accurately
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingLobby ManagementDigital EngagementAMLBSAKYCCash HandlingAccount MaintenanceBanking Operations

Questions & Answers

Common questions about this position

What education and experience are required for the Bilingual Float Teller position?

A high school diploma or equivalent (GED) and a minimum of 6 months customer service experience, including data entry and/or cash handling experience are required. Fluency in another language is also needed given the bilingual requirement.

Is this a full-time position?

Yes, this is a full-time employment position.

What does a Float Teller do?

Float Tellers process financial transactions accurately, travel to different branches as needed, manage lobby interactions, educate customers on digital tools, and handle account services and compliance activities.

What qualities are important for success in this role?

The role requires exemplifying empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking to support the company's culture and brand.

What salary or compensation does this position offer?

This information is not specified in the job description.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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