Bilingual Customer Service Representative (12-month fixed-term contract) | Markham, Ontario, Canada at Johnson & Johnson

Markham, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTech, Vision CareIndustries

Requirements

Bilingual (English and French proficiency implied for bilingual role)
Ability to handle inbound and outbound calls, emails, faxes, and EDI
Data entry skills and familiarity with departmental operating systems
Knowledge of order validation (pricing, terms, exceptions, shipping, certification)
Availability for full-time work in Markham, Ontario, Canada (12-month fixed-term contract)

Responsibilities

Perform data entry, returns processing, and other tasks related to departmental operating systems
Process all customer orders by phone, fax, email, or EDI; validate data for pricing, terms, exceptions, special shipping requirements, and certification; manage from entry through shipment and invoicing
Resolve customer queries on product quality, availability, substitutions, inventory, order status, pricing, billing, invoices, and carrier concerns; update training records and coordinate work schedules for timely shipping and invoicing
Advise customers on product availability and inventory status; assist sales team with account inquiries and issues involving product quality, carrier concerns, availability, pricing, and billing
Respond to customer complaints immediately, escalate as needed; maintain customer account information and ensure efficient billing and related paperwork
Interact with internal and external customers; respond to requests, explain procedures, promote positive relationships, and represent company interests
Provide outstanding customer support by analyzing, processing, and responding to needs of customers and the sales team
Promote products through effective sales support and ongoing customer relationships
Maintain customer account information and related billing paperwork to ensure efficient billing
Provide recommendations and alternatives to improve organizational processes
Handle progressively challenging tasks for personal development

Skills

Bilingual

Customer Service

Order Fulfillment

Call Handling

Claims Investigation

Returns Processing

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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