Bilingual Customer Service Agent at Ecolab

Mississauga, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Customer Service, ChemicalsIndustries

Requirements

High school diploma or equivalent
Bilingual, English/French
1 – 2 years of customer service experience
Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)

Responsibilities

Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)
Manage Order Processing inbox in a timely and accurate manner
Handle all calls in a prompt and courteous manner to maintain excellent customer relations
Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
Ensure a positive experience as you ask questions and listen empathetically
Utilize solid problem solving and interpersonal skills
Represent the Ecolab purpose to make the world cleaner, safer and healthier

Skills

Key technologies and capabilities for this role

Bilingual English FrenchCustomer ServiceMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft TeamsOrder ProcessingSAPCRMCall Center

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote, full-time work schedule.

What are the minimum qualifications for this role?

Minimum qualifications include a high school diploma or equivalent, bilingual proficiency in English and French, 1-2 years of customer service experience, and proficiency with Microsoft Office Suite software such as Excel, Word, Outlook, and Teams.

What is the work schedule like?

The weekly schedule is typically 40 hours per week, Monday to Friday, from 9:30am to 6:00pm ET.

What benefits are offered?

The position offers a comprehensive benefits package starting day 1 of employment.

What does the team environment look like?

You will join a dynamic team that loves their work and enjoys each other, working as a highly dependable team player in a fast-paced environment.