Bilingual Client Services Specialist at Global Payments

Toronto, Ontario, Canada

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

High School diploma
French and English communication skills (written and spoken)
1-2 years of Sales or B2B customer service experience
Strong negotiation skills
Strong outbound and inbound phone sales skills
Strong telephone and relationship building skills
Strong oral and communication skills
Strong interpersonal skills with an emphasis on sales/superior customer service skills
Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
Effective time management / organizational skills to deliver products and services to clients
Strong knowledge of several PC based applications including: Word, Excel, Outlook, and Intranet
Strong analytical skills required to work independently, escalate to management where necessary

Identify all sales opportunities within assigned Small Business Portfolios
Cross Sells/Up Sells of bank card services
Terminal sales and upgrades
Re-pricing of merchants to profitable level where applicable
Promote and Sell additional services offered by Global Payments and Existing Partners
Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP
Proactively call top merchants to ensure a positive relationship is maintained
Maintain a 60% save ratio
Add Locations Setups
Equipment setups
Leading Integration Projects
Account Changes
New Merchant Location Setups
Integrated POS Setups
One stop Resolution
24-48 hour follow up with all Voice mail, Incidents, Emails
Strong follow up for all setups and orders
Minimize all escalation issues at first point of contact
All issues must be documented in CSP with follow up resolutions