Bilingual Client Services Specialist at Global Payments

Toronto, Ontario, Canada

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Requirements

High School diploma
French and English communication skills (written and spoken)
1-2 years of Sales or B2B customer service experience
Strong negotiation skills
Strong outbound and inbound phone sales skills
Strong telephone and relationship building skills
Strong oral and communication skills
Strong interpersonal skills with an emphasis on sales/superior customer service skills
Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
Effective time management / organizational skills to deliver products and services to clients
Strong knowledge of several PC based applications including: Word, Excel, Outlook, and Intranet
Strong analytical skills required to work independently, escalate to management where necessary

Responsibilities

Identify all sales opportunities within assigned Small Business Portfolios
Cross Sells/Up Sells of bank card services
Terminal sales and upgrades
Re-pricing of merchants to profitable level where applicable
Promote and Sell additional services offered by Global Payments and Existing Partners
Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP
Proactively call top merchants to ensure a positive relationship is maintained
Maintain a 60% save ratio
Add Locations Setups
Equipment setups
Leading Integration Projects
Account Changes
New Merchant Location Setups
Integrated POS Setups
One stop Resolution
24-48 hour follow up with all Voice mail, Incidents, Emails
Strong follow up for all setups and orders
Minimize all escalation issues at first point of contact
All issues must be documented in CSP with follow up resolutions

Skills

Key technologies and capabilities for this role

SalesNegotiationCustomer ServiceBilingual French EnglishPhone SalesRelationship BuildingCustomer RetentionMerchant OnboardingPOS Setups

Questions & Answers

Common questions about this position

What qualifications are required for the Bilingual Client Services Specialist role?

Candidates need a High School diploma, French and English communication skills (written and spoken), 1-2 years of Sales or B2B customer service experience, strong negotiation skills, strong outbound and inbound phone sales skills, strong telephone and relationship building skills, strong oral and communication skills, strong interpersonal skills with an emphasis on sales/superior customer service skills, ability to identify merchant needs using probing skills, effective time management/organizational skills, strong knowledge of PC applications like Word, Excel, Outlook, and Intranet, and strong analytical skills.

Is bilingual proficiency required for this position?

Yes, French and English communication skills (written and spoken) are required.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

1-2 years of Sales or B2B customer service experience, strong negotiation skills, strong outbound and inbound phone sales skills, and strong interpersonal skills with an emphasis on sales/superior customer service skills make a strong candidate.