Bilingual Account Coordinator (Spanish)

Position Overview

Mission Lane is seeking reliable, self-motivated problem-solvers with a knack for simplifying complex concepts into clear, easy-to-understand language to join us as Bilingual Account Coordinators (Spanish) on the Servicing team. This is a full-time, work-from-home position with comprehensive benefits.

About You

• 1+ year(s) of experience in a professional environment where problem-solving and clear communication are key.
• Approach customer interactions with empathy and curiosity, seeking to understand not just the immediate issue but the root cause behind it.
• Experience in call centers, sales, hospitality, retail, restaurants, and other customer-facing roles is beneficial.
• Ability to think critically, navigate technology efficiently, and resolve customer concerns with confidence, patience, and professionalism.

The Impact You'll Make

As an Account Coordinator on the Servicing team, you will be the heart and voice of Mission Lane, helping thousands of callers each day. You will embody our purpose—enabling financial progress—by serving as the friendly voice on the other end of the line, assisting Mission Lane credit cardholders in our virtual call center.

Responsibilities

• Serve as the voice of Mission Lane, engaging with existing and potential customers over the phone regarding a variety of issues.
• Communicate with empathy, curiosity, and respect to identify the most effective way to assist the caller.
• Ensure compliance with policy, procedures, and regulatory requirements while delivering high-quality customer service.
• Complete after-call work with accuracy and efficiency.

Minimum Qualifications

• 1+ year of customer service experience in any industry.
• Fluent in both Spanish and English, verbally and in writing.
• Proactive, with the ability to find answers independently.
• Curious, with strong judgment to quickly process situations and identify solutions.
• Skilled at building rapport and connecting with others.
• Able to stay calm and composed in difficult conversations, recovering quickly from challenges.
• Strong verbal and written communication skills, with the ability to simplify complex topics into clear, easy-to-understand language.
• Comfortable using technology, learning new software, and navigating multiple tools.
• Fast and accurate typing skills.
• Adaptable to change and able to thrive in a fast-paced, evolving environment.
• Open to feedback and committed to continuous improvement.

Bonus Points For

• Credit card industry experience.

Work Location

• Remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. (All states are subject to change.)

Workspace Requirements

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule

• All times are in Eastern Time (ET).
• 100% attendance required for your first 60 days.

Training Schedule (Paid)

• Duration: First 3 weeks
• Hours: Monday - Friday, 8:30 AM to 5:00 PM Eastern

Work Schedule Options

• Monday - Friday, 11:30 AM to 8:00 PM Eastern
• Monday - Friday, 9:00 AM to 5:30 PM Eastern (Schedule will be based on business need at the time of hire.)

Compensation & Benefits

Mission Lane strives to create an environment that brings out the best in everyone, every day, and offers comprehensive total rewards packages to support our employees' total well-being.

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Salary: [Not Specified] Location Type: Remote Employment Type: Full-time