Benefits Associate, Operations - LATAM

Brazil

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaSIndustries

Requirements

Candidates should have experience in employee benefits, HR operations, or a similar administrative role. Strong customer service skills with clear written and verbal communication are essential, along with excellent attention to detail and the ability to handle high-volume tasks accurately. Solid organizational and time management skills are necessary to meet deadlines and shift priorities. Candidates should be comfortable working with tools like Zendesk, Notion, Slack, and Google Workspace, and possess the ability to learn new systems and processes quickly. Empathy, professionalism, a solution-oriented approach, and a collaborative mindset are also required.

Responsibilities

The Benefits Associate will respond to employee and client queries regarding benefits via Zendesk and email, providing clear, empathetic, and informative support. They will handle benefits data accurately, including validation, updates, and preparation for reporting, and support enrollment and changes for new joiners, life events, and terminations. Responsibilities also include assisting with invoice audits and data checks, maintaining invoice tracking datasets, and collaborating cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance. The role involves supporting regular audits and data quality reviews, tracking and escalating exceptions, maintaining internal documentation, and suggesting improvements to benefits FAQs or support articles. The Benefits Associate will also act as an internal and external champion of Remote's values and Benefits team's goals.

Skills

Benefits Administration

HR Operations

Customer Service

Communication

Attention to Detail

Organizational Skills

Time Management

Zendesk

Notion

Slack

Google Workspace

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

Land your dream remote job 3x faster with AI

Try Jobo Free