Analytics Support Specialist
AshbySalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
No-code platformIndustries
Requirements
Candidates should possess a strong understanding of Airtable's features and functionalities, along with the ability to creatively solve problems using the platform. Excellent verbal communication skills and a passion for teaching are essential, as is the ability to gain trust as an advisor and understand customer goals. Prior experience in customer-facing roles or technical support is beneficial.
Responsibilities
As a Base Optimization Specialist, you will conduct 40-minute screen shares with Enterprise and Premium Enterprise customers to resolve issues and build solutions, acting as an advisor and problem solver. You will also learn about customer business priorities and guide them on leveraging Airtable, participate in a weekly rotation to triage requests, document innovative use cases, and partner with Technical Account Managers, Account and Customer Success Managers to provide a comprehensive Premium Support experience. Furthermore, you will identify customer pain points and service gaps to share with the Product team and Service Managers.
Skills
Airtable features
Communication skills
Problem-solving
Teaching
Customer needs analysis
Trust-building
Pattern-matching
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
Key Metrics
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees