Banking Operations Associate Manager at Accenture

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Any Graduation
10 to 14 years of experience
English (Domestic) - Proficient
Skill in Core Banking Operations (incl. Payments) - Retail Banking Account Operations
Problem-solving skills
Ability to establish strong client relationships
Commitment to quality
Ability to perform under pressure
Adaptable and flexible
Ability to analyze and solve moderately complex problems
Ability to create new solutions, leveraging and adapting existing methods and procedures
Understanding of strategic direction set by senior management as it relates to team goals

Responsibilities

Manage the team of Banking Operations Analysts and Content Management Specialists
Develop and manage comprehensive project plans, including detailed timelines, budgeting, and resource allocation
Deliver effective business solutions while ensuring contractual obligations are fulfilled
Oversee seamless onboarding and transition processes for new accounts
Proactively identify and mitigate risks and issues throughout the lifecycle of project delivery
Coach and mentor team members
Manage stakeholders by coordinating cross-functional teams to ensure optimal service delivery
Maintain sufficient capacity consistently to meet operational demands
Implement process enhancements to improve efficiency and quality
Achieve targeted Net Promoter Scores and Intelligent Operations metrics
Process Non-FIDM Garnishments, levies, receiverships, etc
Handle Deceased Account Holder processes, including validating documentation, changing account status, and remitting funds if needed
Manage Power of Attorney, Conservatorships, Guardianships, etc., by validating documentation and assisting with requests
Verify and handle incoming Law Enforcement Requests and Subpoenas
Process Refund Checks by requesting and validating documents, reissuing checks, and opening BoW claims
Validate and process FIDM / Child Support Garnishments received from US states

Skills

Key technologies and capabilities for this role

Core Banking OperationsPaymentsRetail BankingAccount OperationsProject ManagementRisk ManagementStakeholder ManagementProcess ImprovementTeam CoachingOnboardingTransition Management

Questions & Answers

Common questions about this position

What is the required experience level for this Banking Operations Associate Manager role?

The role requires 10 to 14 years of experience.

What are the key skills needed for this position?

Key skills include problem-solving skills, ability to establish strong client relationships, commitment to quality, ability to perform under pressure, and being adaptable and flexible.

What are the main responsibilities in this role?

Responsibilities include managing a team of Banking Operations Analysts and Content Management Specialists, developing project plans, delivering business solutions, overseeing onboarding, mitigating risks, coaching team members, managing stakeholders, maintaining capacity, implementing process enhancements, and achieving targeted metrics.

What is the salary or compensation for this position?

This information is not specified in the job description.

What qualifications are needed to apply for this role?

Any Graduation is required, along with proficiency in English (Domestic).

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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