Banco de Talentos - Service Desk - Sênior/Especialista at Santander

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, TechnologyIndustries

Requirements

Proficiency in machine formatting and imaging for both Windows and MacBook
User support for MacBook, Windows, and Office
Knowledge of tools: Windows 10, Remote Desktop Services (RDS), Azure Virtual Desktop (AVD), MDM Workspace One from VMWARE and JAMF, Active Directory, Azure AD
Ability to analyze workstation performance, hardware homologation, software homologation, and vulnerability analysis
Experience with SCCM imaging configuration and macOS updates (desirable)
Ability to create status reports for activities and projects (desirable)
Knowledge of the agile model (desirable)

Responsibilities

Hardware homologation
Updating Windows and macOS operating systems
Supporting users and different environments, such as corporate, call centers, partners, and stores/agencies
Analysis and resolution of problems related to systemic errors
Resolution of machine performance issues, evaluation of processes executed on the equipment, verification of monitoring graphs, and ensuring updates are up to date

Skills

Key technologies and capabilities for this role

Windows 10macOSRemote Desktop ServicesAzure Virtual DesktopVMware Workspace ONEJamfActive DirectoryAzure ADSCCMMicrosoft Office

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include auxílio refeição, convênio médico, convênio odontológico (plano básico e intermediário), vale transporte, flex férias, day off aniversário, parceiros acadêmicos like Wellhub and Totalpass, flex working hybrid model, training platforms, career lines, flex learning, auxílio creche, and programa nascer with licença paternidade contínua.

Is this a remote or hybrid role, and where is the office located?

It's a hybrid model with 2 days home office and 3 days presencial at locations in São Paulo: Geração Digital - Av. Interlagos, 3501 - Interlagos; Radar - Rua Amador Bueno, 474 - Santo Amaro; and Sede - Avenida Pres. Juscelino Kubitschek, 2041 – Vila Olímpia.

What are the essential skills required for this Service Desk role?

Essential skills include proficiency in formatação de máquinas and baixa de imagem for Windows and Macbook, suporte for users on Macbook, Windows and Office, knowledge of Windows 10, Remote Desktop Services (RDS), Azure Virtual Desktop (AVD), MDM Workspace One da VMWARE and JAMF, Active Directory, Azure AD, and capacity for análise de performance, homologação de hardware/software, and análise de vulnerabilidades.

What is the company culture like at F1RST?

The culture is based on 'Pessoas, Inovação e Resultados' (People, Innovation, and Results), as part of the largest international bank in Brazil, passionate about technology, supporting people and business prosperity.

What makes a strong candidate for this senior Service Desk role?

Strong candidates have the essential requirements like proficiency in Windows/Mac formatting and support tools, plus desirable experience with SCCM image configuration, macOS updates, creating status reports, and knowledge of the agile model.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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