Back Office Associate at InMobi

Asuncion, Asuncion, Paraguay

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud CommunicationsIndustries

Requirements

Advanced English Level required
Ability to use personal computer and tools like Salesforce and Microsoft Office Suite
At minimum moderate ability, but high aptitude to collect, maneuver and interpret large data sets across multiple systems
Attention to detail
Familiarity with CRM and high aptitude for system capabilities
Strong professional verbal and written communication skills
Ability to prioritize and manage time effectively
Disciplined and rigorous approach to organization
Ability to work independently
Accountability and ownership
Ability to develop rapport and maintain strong working relationships with internal and external clients
Ability to respond quickly in a fast-paced environment
Aptitude and desire to learn and maintain technical knowledge
Presentation skills
Ability to collaborate and work successfully with teams

Responsibilities

Revenue retention and growth for assigned base of customers
Onboard newly assigned accounts
Execute contract renewals
Serve as escalation point for customers and agents across all functional areas including Tech Support, Billing, Engineering and Service Delivery
Customer communications for decommissioned services
Drive self-service model to agents and customers to adopt and utilize Peerless Portal
Input and maintain Salesforce data
Attend departmental weekly (or biweekly) team meetings
Participate in sales strategy and planning meetings as necessary
Perform additional sales support duties, as required, that help the company meet and exceed sales goals and objectives

Skills

Key technologies and capabilities for this role

SalesforceCustomer Relationship ManagementAccount ManagementContract RenewalsClient OnboardingRevenue RetentionSales SupportVerbal CommunicationWritten CommunicationAttention to Detail

Questions & Answers

Common questions about this position

What is the salary or compensation for the Back Office Associate role?

This information is not specified in the job description.

Is the Back Office Associate position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Back Office Associate position?

Required skills include strong professional verbal and written communication, attention to detail, ability to prioritize and manage time effectively, disciplined approach to organization, and familiarity with CRM tools like Salesforce along with high aptitude for data handling.

What is the company culture like at Infobip?

The culture emphasizes curiosity, passion, collaboration, meaningful work, challenges that promote growth, and a global environment where people show up with purpose.

What makes a strong candidate for the Back Office Associate role?

Strong candidates demonstrate advanced English proficiency, excellent communication and organizational skills, ability to work independently and collaboratively, high aptitude for learning technical tools like Salesforce, and attention to detail in managing client relationships.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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