Away

Back of House Associate, NorthPark (Part-Time)

Dallas, Texas, United States

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

Candidates should have inventory experience in a customer-focused setting, which is strongly preferred but not required. They must possess excellent communication skills, a passion for operational excellence, and the ability to maintain composure under pressure. Furthermore, they should demonstrate effective problem-solving skills with keen attention to detail, and be able to lift and carry up to 25 pounds, stand/be on their feet for extended periods, and bend, squat, twist, and reach as needed.

Responsibilities

The Back of House Associate will support the customer experience by managing stock and inventory processes, ensuring inventory accuracy standards are met, and processing new deliveries and customer shipments. They will also facilitate cycle counts and other key inventory events, provide flexible support on the sales floor delivering best-in-class customer service, and maintain the integrity of the store while upholding visual standards.

Skills

Inventory Management
Communication Skills
Problem-Solving
Attention to Detail
Customer Service
Cycle Counting

Away

Designs and sells high-quality luggage

About Away

Away designs and sells high-quality luggage and travel accessories aimed at modern travelers who appreciate both functionality and style. Their products include suitcases, bags, and various travel accessories that are practical yet aesthetically pleasing. Away operates on a direct-to-consumer model, selling products through their website and physical stores in major cities, which allows them to control the customer experience and offer competitive prices. They provide a 100-day trial period, free shipping, and returns to enhance customer satisfaction. Away has expanded its reach to several countries and also targets corporate clients through a gifting program. The company's goal is to transform the travel goods market by combining style and functionality while maintaining a strong focus on customer service.

Key Metrics

New York City, New YorkHeadquarters
2015Year Founded
$210.1MTotal Funding
LATE_VCCompany Stage
Consumer GoodsIndustries
501-1,000Employees

Benefits

Medical, dental & vision insurance
Life and AD&D insurance
401(k) with a company match
Flexible spending, health savings & commuter benefits
PTO
Paid Parental Leave
Short & Long-term disability
Product stipends and recognition awards

Risks

Departure of key executive Mark Chou may impact leadership stability.
Competitors launching TSA-compliant products could erode Away's niche market advantage.
Significant discounts may impact perceived brand value and pricing strategy.

Differentiation

Away offers a 100-day trial period, enhancing customer satisfaction and loyalty.
Direct-to-consumer model allows Away to maintain control over customer experience.
Away's products combine functionality and style, transforming luggage into a statement piece.

Upsides

Away recognized as one of Fast Company's 'World's Most Innovative Companies'.
Growth in corporate gifting market expands Away's market reach.
Increased demand for compact and lightweight luggage benefits Away's product offerings.

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