[Remote] AWS Technical Architect at NeuraFlash

Colombia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), ConsultingIndustries

Requirements

Candidates must have customer-facing contact center experience and experience building integrations across WFM, CRM, and contact center solutions. Experience with communications protocols and APIs such as WebRTC and SIP, along with hands-on scripting/coding in languages like Python, Java, C#, .NET, or Node.js is required. Strong API integration, troubleshooting, and debugging skills are essential. Proficiency in Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing is necessary. Candidates should also be proficient in understanding and documenting infrastructure requirements, including resource types, networking, security, and compliance needs, and have knowledge of automation tools and frameworks for build.

Responsibilities

The AWS Technical Architect will ensure customer success in building and launching Amazon Connect solutions, and conduct technology assessments and audits to identify opportunities for improvement. They will facilitate business process reviews, educate customers on AWS value propositions, and participate in architectural discussions. The role involves leading discovery, building ROIs, delivering presentations, and translating customer requirements into contact center designs. Responsibilities include overseeing technical teams, acting as a liaison between technical and business stakeholders, driving best practice contact center design, managing project communications, and delivering end-user training and documentation. The architect will exercise independent judgment on enterprise-level projects and lead vision and strategy discussions with leadership.

Skills

AWS

Amazon Connect

CCaaS

Technical Architecture

Business Process Analysis

ROI Analysis

Customer Requirements Gathering

Generative AI

AI Agents

Salesforce

Salesforce Einstein

Service Cloud Voice

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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