Solutions Architect (Amazon Connect)
WillowTreeSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Information TechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the main responsibilities of the AWS Solution Architect role?
Responsibilities include ensuring customer success with Amazon Connect solutions, conducting technology assessments and audits for CCaaS migration, facilitating business process reviews, educating customers on AWS value, leading discovery and ROI building, translating requirements into contact center designs, overseeing technical teams, acting as a liaison between teams and stakeholders, driving best practices, managing communications, and delivering training and documentation.
What is the salary range for the AWS Solution Architect position?
This information is not specified in the job description.
Is this AWS Solution Architect role remote or office-based?
This information is not specified in the job description.
What is the company culture like at NeuraFlash?
NeuraFlash fosters a collaborative environment with trailblazing experts passionate about AI innovation, particularly Agentforce, where you'll work on cutting-edge solutions to drive customer outcomes and push technological boundaries.
What makes a strong candidate for the AWS Solution Architect role?
Strong candidates will have deep expertise in AWS services like Amazon Connect, experience in contact center design and CCaaS migrations, skills in ROI analysis and customer discovery, ability to mentor technical teams, and strong communication to bridge technical and business stakeholders.
NeuraFlash
AI-powered CRM solutions for businesses
About NeuraFlash
NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.
Boston, MassachusettsHeadquarters
2016Year Founded
$2.2MTotal Funding
DEBT_PPCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Benefits
Remote Work Options
Flexible Work Hours
Risks
Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.
Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.
Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.
Differentiation
NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.
The company offers tailored solutions, partnering with major firms like Macy's for implementation.
NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.
Upsides
Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.
Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.
The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.
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