AWS Solution Architect

Alberta, Alberta, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Information TechnologyIndustries

Requirements

Candidates should have customer-facing contact center experience, including experience building integrations across WFM, CRM, and contact center solutions. Experience with communications protocols and APIs such as WebRTC and SIP, hands-on scripting/coding (e.g., python, java, c#, .NET, Node.js), API integration, and strong troubleshooting and debugging skills are required. Familiarity with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, Call Center Routing, and automation tools like Jenkins, GitLab CI/CD, and CodeDeploy is necessary. Knowledge of contact center architecture and experience in technology/software sales or pre-sales is also required.

Responsibilities

The AWS Solution Architect will ensure customer success in launching Amazon Connect solutions, conduct technology assessments to identify needs for CCaaS AWS Connect Platform, and facilitate business process reviews to gather customer requirements. They will educate customers on AWS value propositions, participate in architectural discussions, and translate requirements into contact center designs using best practices and AWS Services. The role involves leading discovery, building customer ROIs, delivering presentations, overseeing technical teams, and acting as a liaison between technical and business stakeholders. Responsibilities also include driving best practice contact center design, managing project communications, delivering end-user training, exercising independent judgment on enterprise projects, and leading vision and strategy discussions with leadership.

Skills

AWS

Amazon Connect

CCaaS

Generative AI

Salesforce

Agentforce

Customer Experience

Business Process Review

Technology Assessment

ROI Analysis

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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