Automation Technical Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our comprehensive healthcare technologies include diagnostics, medical devices, nutritionals, and branded generic medicines. With 114,000 employees, we serve individuals in over 160 countries.

This is a remote position. The successful candidate must have easy access to a major airport and be able to travel up to 100%.

What You’ll Work On

The Automation Technical Specialist (ATS) will act as the subject matter expert, providing automation hardware solution implementation services for large core clinical laboratories. This role involves leading a local team of service specialists to:

• Receive and accept product shipments on-site.
• Transport automation solutions to the laboratory location.
• Assemble and test the automation solution before handover for informatics implementation.

The ATS will also:

• Develop and utilize consulting strategies and tools to enhance automation solution strategies and foster long-term customer partnerships.
• Apply advanced technical automation, service, and analyzer knowledge to deliver efficient and customer-centric implementation services within clinical core lab environments.
• Serve as the primary liaison between the customer, local field service, and the ADD project manager during the implementation phase.
• Provide supplemental automation product training to the local field service team during hardware implementation.
• Manage multiple tasks and coordinate with various departments across all organizational levels, including sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors, and senior management.
• Ensure the implementation and maintenance of the quality system's effectiveness.
• Adhere to and promote the Abbott Code of Business Conduct.
• Offer subject matter expert support for post-implementation escalations to local field service teams.
• Act as the subject matter expert for new automation hardware product launches and instrument additions, providing necessary training to local field service teams.
• Maintain fiscal responsibility, completing each year within the allocated expense plan and exceeding the annual work plan.

Requirements

• Bachelor’s degree required, preferably in technical systems or a related field.
• Demonstrated strong knowledge of general automation systems, instruments, or product field service experience.
• Proven track record of successful customer service performance.
• Knowledge of regulations and standards affecting IVDs and Biologics.
• A minimum of 2-5 years of formal experience.

Working at Abbott

Abbott offers opportunities to do meaningful work, grow professionally, learn continuously, and achieve a healthy work-life balance. Benefits include:

• Career development within an international company.
• Free medical coverage under the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Access to tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit for bachelor’s degree attainment.
• Recognition as a great place to work globally, including being named one of Fortune’s most admired companies and a top workplace for diverse employees, working parents, female executives, and scientists.