Associated Director-In Home Sales at AT&T

Winston-Salem, North Carolina, United States

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$77,400 – $116,200Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

3-5 years of customer facing/sales experience
3-5 years of management experience, preferred
Bachelor’s degree, preferred

Responsibilities

Lead and oversee a team of sales and support staff to introduce residential customers to TV service and technology in collaboration with service installers
Ensure team provides customized solutions for an elevated customer experience using knowledge of technology and services
Hire and train team members
Manage career development and strategic planning
Oversee inventory and compliance of the team
Handle fleet management responsibilities
Ensure team develops and attains sales and service objectives within an assigned geographic territory
Equip team members to provide hands-on demos that generate new sales
Enable team to effectively and independently manage their own appointments to meet sales and service objectives

Skills

Key technologies and capabilities for this role

sales leadershipteam managementcustomer servicestrategic planninghiringtraininginventory managementfleet managementsales objectivesproduct demos

Questions & Answers

Common questions about this position

What is the salary range and commission potential for this role?

Field Sales Managers earn between $77,400 - $116,200 plus up to $34,000 in commissions yearly if all sales goals are met. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

What are the main benefits offered for this position?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays (at least 23 days vacation and 9 holidays), paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, supplemental programs, employee assistance programs, wellness programs, and employee discounts up to 50% off on AT&T services.

Is this position remote or does it require a specific location?

The position is based in Winston Salem, NC at 629 W 5th St, and involves managing sales in an assigned geographic territory, indicating an in-office or field-based role rather than remote.

What qualifications and experience are required for this role?

Candidates need 3-5 years of customer facing/sales experience, with 3-5 years of management experience preferred, and a bachelor’s degree preferred.

What makes a strong candidate for this position?

Strong candidates will have 3-5 years of customer-facing sales experience, preferably with management background, excellent communication, strategic thinking, and leadership abilities, plus a bachelor’s degree.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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