Associate Systems Engineer at Fidelity Investments

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

1 to 3 years of experience in IT infrastructure and Application support
Graduate in IT or relevant Degree
Experience in supporting hybrid Windows and MAC environment
Previous end user support experience, on a user community >1000 users
Good knowledge in Laptop hardware testing
Perform functional, performance stress and compatibility testing
Conduct thermal, power and battery life testing
Understanding of tools like multimeter and other diagnostics methods
Knowledge in supporting MAC OSX (Mojave), IOS platform
Maintain detail record of test results and prepare test reports
Knowledge of ITIL process (ITIL certification will be an added advantage)
Exposure to Ticket Tools like Service Now
Good analytical skills (good to have)
Communicator – excellent written and verbal skills, good attention to detail (good to have)
Flexible to work in shifts and support operations 24/5 around the clock
Location: Bangalore - EGL

Responsibilities

Ensure the availability of End User services during India and/or US business hours
Collaborate with other Fidelity support groups in and out of India
Supervision of installation of new IT infrastructures
Provide Customer Service Excellence
Provide support to general workspace equipment (like Laptop, Desktops, Mobile, Printers, Network, Meeting Room support, etc.)
Maintain the compliance of the PC builds with Fidelity Standards
Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues
Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues
Lead root cause analysis to prevent recurrence

Skills

Windows

MAC

Desktop Support

Laptop Hardware

Hardware Testing

Multimeter

End User Support

IT Infrastructure

Network Support

Printer Support

Root Cause Analysis

Shift Work

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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