[Remote] Associate Systems Administrator (Salesforce) at Motive

Pakistan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Engineering background with an understanding of technology related to Business Systems
Minimum of 3 years of implementing, operating, maintaining, or using Salesforce.com, with hands-on administrative, configuration, and process management experience
Proven ability to work independently, set priorities, and handle multiple tasks with concentration, speed, and accuracy to meet deadlines
Salesforce Administration Certification
Understanding of Salesforce.com's Sales and Service Cloud Architecture
Excellent communicator with strong analytical, facilitation, and problem-solving skills
Experience with Zuora and NetSuite could be a plus

Responsibilities

Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk
Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements
Manage end-user profile configurations, reporting, dashboards, and permissions
Oversee the onboarding for the Enterprise Systems Tech-Stack
Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary
Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail
Create and update documentation for different audiences within the team
Implement minor admin-level changes in Salesforce and sandboxes based on gathered requirements

Skills

Key technologies and capabilities for this role

SalesforceSalesforce AdministrationUser ManagementData ImportData UpdateBug InvestigationProfile ConfigurationsReportingDashboardsPermissionsTroubleshootingIntegrationsService Desk

Questions & Answers

Common questions about this position

What Salesforce certification is required for this role?

Salesforce Administration Certification is required.

What is the minimum experience required for this position?

Minimum of 3 years of implementing, operating, maintaining, or using Salesforce.com with hands-on administrative, configuration, and process management experience is required.

What does the team environment look like for this role?

You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers, working closely together to design solutions and make technical decisions impacting Motive’s growth and global expansion.

Is the salary range specified for this position?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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