IT Support Specialist (Remote)
Rula$78,800 - $88,100/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
NoVisa
Financial Services, TechnologyIndustries
Requirements
- High School Diploma, GED, or equivalent certification
- At least 1 year of Technical Operations experience
- At least 1 year of experience with IT systems and infrastructure
- At least 1 year of experience with desktop platforms and operating systems
- At least 1 year of experience with incident management and reporting tools
- Excellent customer service and quick decision making skills
- Strong verbal and written communication skills
- Ability to effectively manage up and collaborate with peers
- Focus on execution, accountability, and results
Responsibilities
- Provide onsite customer support for a geographically dispersed enterprise workforce
- Provide technology support operations including end user support
- Handle IT incident management
- Manage change management
- Manage problem management
- Manage knowledge management
- Perform endpoint management
- Manage business controls
- Identify and resolve internal users' technical issues with a heavy focus on laptop support (Windows PCs, Macs, and Mobile Devices)
- Improve the end user experience while driving operational efficiencies
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this position?
The salary range varies by location: Cambridge, MA is $80,100 - $91,400; New York, NY is $87,400 - $99,700. Candidates in other locations will be subject to the pay range for that area, and the role is eligible for performance-based incentive compensation including cash bonuses and/or long-term incentives.
Is this role remote or onsite?
This role requires onsite customer support for a geographically dispersed enterprise workforce.
What are the basic qualifications for this role?
Basic qualifications include a High School Diploma, GED, or equivalent, at least 1 year of Technical Operations experience, 1 year with IT systems and infrastructure, 1 year with desktop platforms and operating systems, and 1 year with incident management and reporting tools.
What benefits does Capital One offer?
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits.
What makes a strong candidate for this role?
A strong candidate will have excellent customer service, quick decision-making skills, strong verbal and written communication, the ability to manage up, and collaborate well with peers, plus preferred qualifications like a Bachelor’s Degree, ITIL Certification, ServiceNow experience, and process management expertise.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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