Associate Solutions Engineer | Housing at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HousingIndustries

Requirements

Bachelor's degree in Computer Science or equivalent field
Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Willingness to work in person at our office 4-5 days a week

Responsibilities

Deeply understand our systems, customers, and how they work best together (onboarding clients, translating preferences into system settings, integrations with email/calendar/CRM/property management systems, clients' businesses and reported issues' impacts)
Provide excellent, customer-obsessed support to clients (communicate quickly/clearly/professionally, understand issues/reproduction steps/business impact, resolve issues with empathetic/extra-mile service, prioritize by business impact, advise on best practices)
Investigate and document bugs (investigate root cause/impact using SQL queries/logs/data sources, write effective ticket summaries with description/reproduction/business impact/relevant docs, communicate fixes to clients and team)

Skills

Key technologies and capabilities for this role

Conversational AIClient OnboardingSystem IntegrationsCRMProperty Management SystemsEmail IntegrationCalendar IntegrationTroubleshootingCustomer Support

Questions & Answers

Common questions about this position

What is the salary for this Associate Solutions Engineer position?

This information is not specified in the job description.

Is this role remote or onsite, and what's the office requirement?

The role is onsite, with a willingness to work in person at the office 4-5 days a week required.

What skills are required for this position?

Required skills include a Bachelor's degree in Computer Science or equivalent, bias towards data-driven decision-making and analytical skills, and strong written and verbal communication skills. Experience with support software and CRMs like Zendesk or Salesforce, and customer-facing roles are pluses.

What is the company culture like at EliseAI?

EliseAI focuses on working really hard on impactful problems in housing and healthcare, with a customer-obsessed approach emphasizing empathetic, over-the-top service and collaboration across teams.

What makes a strong candidate for this role?

Strong candidates have a Computer Science degree or equivalent, technical proficiency, analytical and data-driven skills, excellent communication, and customer-facing experience, plus familiarity with support tools like Zendesk or Salesforce.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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