Enterprise Customer Success Manager
Sigma Computing132,000 - 165,000 USD/year
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
Candidates should have up to 3 years of relevant experience in project coordination, consulting, customer success, or delivery support, demonstrated strong organizational skills with a keen attention to detail and follow-through skills, effective verbal and written communication skills in both English and Spanish, comfort working across multiple projects, stakeholders, teams, and tools, and a proactive, curious, and eager to learn attitude. Familiarity with cloud technologies or enterprise software is a plus, and bilingual skills (Spanish and English) are required.
Responsibilities
As an Associate Services Delivery Manager, you will support the delivery of Snowflake’s customer engagements by coordinating projects, tracking status, documenting progress, and managing internal and external communications. You will collaborate with various internal stakeholders, create and update project plans and reports, track risks and action logs, attend customer meetings, build project documentation, and support delivery operations to contribute to customer success. Additionally, you will participate in internal initiatives to improve delivery processes and customer experience, while adhering to company confidentiality and security standards for handling sensitive data.
Skills
Project Coordination
Customer Success
Documentation
Stakeholder Collaboration
Risk Management
Project Reporting
Customer Engagement
Delivery Methodologies
Tools & Best Practices
Snowflake
Data management and analytics platform
About Snowflake
Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.
Key Metrics
Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees