Associate Services Delivery Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified (For US-based roles, refer to careers.snowflake.com)
• Location: Mexico City

Snowflake is seeking an Associate Services Delivery Manager to support the delivery of customer engagements within the AI Data Cloud. This early-career role offers the opportunity to develop project and customer delivery skills in the cloud data space, working closely with senior managers, project teams, and customers to ensure successful project execution.

Responsibilities

• Support Solution Architects, Practice Managers, and Senior Services Delivery Managers in daily project coordination, including scheduling, status tracking, documentation, and internal communications.
• Collaborate with internal stakeholders (Consulting Managers, Technical Delivery Directors, Practice Directors, Operations) for smooth project delivery.
• Create, update, and track project plans, risks, and action logs.
• Own project reporting and metrics tracking for customer engagements.
• Attend and support customer meetings, capturing notes, follow-ups, and next steps.
• Develop an understanding of Snowflake’s delivery methodologies, tools, and best practices.
• Support delivery documentation, including statements of work, project artifacts, and customer onboarding materials.
• Participate in internal initiatives to improve delivery operations and customer experience.

Requirements

• Up to 3 years of relevant experience in project coordination, consulting, customer success, or delivery support.
• Strong organizational skills with attention to detail and follow-through.
• Effective verbal and written communication skills in both English and Spanish.
• Ability to work across multiple projects, stakeholders, teams, and tools.
• Proactive, curious, and eager to learn.
• Familiarity with cloud technologies or enterprise software is a plus.
• Bilingual (Spanish and English) required.

Bonus Points For

• Experience supporting technical or customer-facing teams.
• Exposure to project management tools (e.g., Smartsheet, Asana, Jira).
• Understanding of data, cloud, or SaaS concepts.

Why Join Snowflake Professional Services?

• Be part of a high-impact, fast-paced team delivering value to customers.
• Gain hands-on experience with cutting-edge data technology.
• Learn from experienced delivery leaders and grow your career in tech.
• Join a supportive, inclusive, and growth-minded culture.

Company Information

Snowflake is a rapidly growing enterprise software company focused on the AI Data Cloud. The company values innovation, challenging ordinary thinking, and building a future for its employees and the organization.

Application Information

The application window is expected to be open until June 20, 2025, but may close sooner based on business needs.

Data Security and Confidentiality

All Snowflake employees are expected to adhere to the company’s confidentiality and security standards, including the data security plan, to keep customer information secure and confidential.