[Remote] Associate Resource Delivery Manager at Snowflake

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Professional ServicesIndustries

Requirements

Minimum 5 years of experience in a dedicated Resource Management role within a fast-paced software solutions or IT Professional Services environment
Project cycle understanding
Exceptional attention to detail and a high degree of organizational skill
Ability to work autonomously and drive results
Assertive and proven conflict-resolution and problem-solving skills, with the ability to be diplomatic yet firm when necessary to prioritize business goals
Demonstrated ability to confidently manage multiple tasks and tight deadlines simultaneously, prioritizing workload effectively across diverse groups and time zones
Clear, concise, collaborative communication skills

Responsibilities

Own the scheduling process: Act as the operational owner for all scheduling, assignments, and confirmation of resources for Professional Services projects
Drive demand management: Engage in regular discussions with Professional Services leadership to capture resource demand, understand project requirements, and make data-driven staffing recommendations based on skills, geography, and availability
Facilitate key decisions: Lead and facilitate weekly resource management meetings, guiding stakeholders to consensus, solving complex scheduling problems, and resolving competing priority conflicts
Maintain data integrity: Ensure resource schedules are accurately maintained and up-to-date within the Professional Services Automation (PSA) system of record, maintaining the single source of truth
Manage talent mobility: Coordinate the collaboration process for borrowing and lending resources between different regions and countries, ensuring optimal global coverage
Proactive reporting & mitigation: Identify potential utilization issues (both over- and under-utilization) early, develop, and distribute monitoring reports to management, and work with leadership to implement timely corrective action plans
Strategic alignment: Assist in driving the Professional Services organization to meet strategic goals for billable utilization, customer satisfaction, and quality of delivery
Develop best practices: Proactively analyze resourcing data and provide recommendations for continuous improvement relating to services delivery and the resource management process and drive adoption of these best practices across the organization
Support onboarding: Assist with the development and execution of effective ramp-up plans for new Professional Services hires
Work closely with the EMEA Resource Delivery Manager, Practice Directors, Practice Managers, and Services Delivery Managers

Skills

Key technologies and capabilities for this role

Resource SchedulingDemand ManagementResource AllocationStakeholder FacilitationUtilization OptimizationProblem SolvingData-Driven StaffingProject ManagementProfessional Services Delivery

Questions & Answers

Common questions about this position

Is this role remote?

Yes, this is a fully remote role that can be based in any major country across the EMEA region.

What is the salary for this position?

This information is not specified in the job description.

What key skills are needed for the Associate Resource Delivery Manager role?

The role requires exceptional organization, attention to detail, and proactive problem-solving to manage scheduling, resource allocation, and competing priorities in a fast-paced environment.

What is Snowflake's company culture like?

Snowflake has a culture focused on impact, innovation, and collaboration, emphasizing building big, moving fast, and advancing technology and careers.

What makes a strong candidate for this role?

Strong candidates will have experience in resource management, scheduling, data analysis, stakeholder facilitation, and working in a multi-country Professional Services environment.

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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